Job Information
Stratasys Sr Customer Support Engineer, Japan in Japan
Sr Customer Support Engineer, Japan
Location:
JP
Job ID: 54929
Category: Customer Support & Advocacy
Senior Customer Support Engineer (CSE), Japan
At Stratasys, we are shaping the future of additive manufacturing. 3D printing is driven by innovation, precision, and creativity and so are we. As we continue expanding our footprint across Asia, we are looking for a passionate and experienced Senior CSE to join our Japan team and help deliver exceptional technical service to our customers.
If you thrive in hands-on technical environments, enjoy solving complex challenges, and want to work with cutting-edge 3D printing technologies, this role is for you.
Key Responsibilities
Provide remote technical support for Stratasys 3D printing systems, diagnosing and resolving hardware, software, and application-related issues
Deliver on-site technical support until issues are fully resolved, ensuring minimal customer downtime
Perform on-site system installation, commissioning, and operator training
Escalate critical issues promptly to the Team Leader or Manager with clear documentation
Prepare timely and accurate service reports for customer support management
Participate in special projects, continuous improvement initiatives, and company programs as needed
Build strong customer relationships through professional communication and technical expertise
Qualifications & Experience
Bachelor’s Degree in Engineering or an equivalent qualification
Minimum 5+ years of field service experience in a technical support capacity
Strong multidisciplinary technical knowledge, including:
Mechanical systems
Electronics
Fluid systems
Software and networking
Computer hardware
Proven troubleshooting and diagnostic skills in complex equipment environments
Great interpersonal skills, with team and customers
Strong reporting and documentation skills
Experience with SFDC or equivalent CRM software is an added advantage
Basic know-how in MS Office Suite (ie. Outlook, Excel, Powerpoint)
Self-motivated, proactive, and able to work independently
Collaborative team player with a customer-first mindset
Must be business-level proficiency in Japanese (written and verbal)
Business proficiency in English is an added advantage
Able to travel domestically within Japan as required
Why Join Stratasys?
Work with industry-leading 3D printing technology
Be part of a global, innovation-driven organization
Engage with cutting-edge applications across manufacturing, automotive, aerospace, healthcare, and education
Opportunities for professional growth in a fast-growing market
If you are passionate about advanced manufacturing technologies and committed to delivering world-class customer support, we invite you to apply and help us redefine what’s possible with 3D printing.