Job Information
Hyatt Director of Rooms in Japan
Description:
Director of Rooms
The Director of Rooms is a key member of the hotel’s executive leadership team, responsible for setting the strategic direction of the Rooms Division and delivering exceptional business and guest outcomes. This role leads the overall Rooms strategy in alignment with Hyatt brand standards and the hotel’s annual business plan, with accountability for commercial performance, service culture, asset quality, and leadership development. In close collaboration with Spa and cross-functional hotel leaders, the Director of Rooms helps create an integrated luxury guest journey that differentiates the hotel in the market.
Key Responsibilities
Provide strategic leadership for the Rooms Division to support the hotel’s business objectives and brand positioning
Drive performance across guest experience, revenue, profitability, productivity, and colleague engagement
Lead annual business planning, budgeting, and divisional performance management
Partner with key stakeholders across Revenue, Sales, Marketing, Finance, Engineering, and Spa to optimize business and guest outcomes
Guide long-term planning for Rooms product quality, capital improvements, and operational effectiveness
Foster a high-performing, inclusive culture aligned with Hyatt Values and leadership expectations
Develop strong leadership capability and succession pipelines across the division
Serve as a member of the Leadership Committee and contribute to broader hotel strategy and decision-making
Qualifications:
Qualifications
Significant leadership experience in Rooms Division operations within a luxury or upper-upscale hotel
Proven business acumen and experience driving commercial and operational performance
Strong leadership capability in talent development, stakeholder alignment, and change leadership
Excellent communication, analytical, and decision-making skills
Strong understanding of luxury guest expectations and service standards
English fluency required; Japanese language capability preferred
Primary Location: Japan
Organization: Grand Hyatt Tokyo
Job Level: Full-time
Job: Front Office
Req ID: JAP000721
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.