Job Information
IHG Guest Relation Coordinator in Jordan
Key Responsibilities
Daily pre-arrival emails sending – 48 hours prior to the arrival date to all guests that has a valid email address. Including hotel information and location map.
Room Inspections – at least 5 rooms to ensure quality standards and readiness.
Provide a sincere and charming welcome to every guest, especially VIPs and IHG One Rewards Elite members.
Engage with guests in a relaxed, natural, and professional manner – true to voco’s brand spirit.
Courtesy calls to be logged under guest profile notes.
Handle guest feedback, concerns, and special requests proactively, aiming to resolve issues before they escalate.
Liaise with Housekeeping, Food & Beverage, Concierge, and other departments to personalize and elevate guest experiences.
Deliver amenities, welcome letters, and special occasion setups with a sense of creativity and care (Guest birthdays / Anniversary).
Actively track and respond to guest satisfaction scores (Medallia, HeartBeat) and online reviews (TripAdvisor, Google, etc.).
Promote IHG One Rewards and assist with guest enrollments and loyalty recognition.
Stay informed about the hotel’s offerings, local attractions at Abdali Boulevard, and citywide events to assist guests with tailored recommendations.
Send Departure emails daily after checking out thanking them for their stay – including a link for TripAdvisor / Google reviews to encourage sharing their feedback.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.