Job Information
Proofpoint Sustaining Engineer in India
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Sustaining Engineer – Archive Platform
Company Overview
At Proofpoint, we protect people, data, and brands from advanced threats and compliance risks. We build and operate a highly scalable cloud security platform trusted by more than half of the Fortune 100. Our teams combine deep technical expertise with operational excellence to deliver resilient, high-scale systems that customers rely on every day.
The Role
We are seeking a highly technical Sustaining Engineer to support and strengthen our Archive platform. This role sits at the intersection of engineering and production operations and is responsible for deep technical investigations, root cause analysis, and long-term stability improvements.
Our Archive solution is a large-scale distributed system spanning legacy data center components and modern AWS cloud infrastructure. The codebase is extensive and complex, and this role requires a full stack engineer who can move confidently across services, APIs, databases, messaging systems, and infrastructure layers.
This is not a traditional support role. You will act as an engineering owner for production issues, working directly in the code, debugging live systems, and implementing durable fixes that improve reliability and performance.
You will also participate in a 24x7 on-call rotation and play a key role in maintaining production health for mission critical services.
What You Will Do
Lead deep technical investigations into production issues across the Archive platform
Perform root cause analysis across application, database, infrastructure, and cloud layers
Implement code level and architectural fixes to improve system reliability
Partner with Support and Product teams on high severity customer escalations
Drive systemic improvements that reduce recurring incidents and operational toil
Improve observability, logging, and debugging capabilities
Contribute to zero downtime deployments and service resiliency improvements
Participate in on-call rotation and respond to critical production incidents
What You Bring
5 or more years of experience building and operating commercial software systems
Strong proficiency in one or more object oriented languages such as C#, Java, or C++ Deep understanding of distributed systems, concurrency, and high availability architectures
Experience debugging complex, large scale production systems
Full stack capability across backend services, APIs, databases, and infrastructure
Experience working in hybrid environments spanning data center and AWS cloud
Strong troubleshooting and analytical skills with the ability to diagnose ambiguous system failures
Experience with CI/CD, source control, automated testing, and production monitoring tools
Ability to work effectively in high pressure situations and manage multiple priorities
Excellent communication skills and the ability to explain complex technical issues clearly
Preferred Qualifications
Experience with Microsoft Exchange and MAPI
Experience operating systems in AWS including EC2, S3, RDS, IAM, and related services
Familiarity with messaging systems, search platforms, and large scale storage systems
Experience participating in or leading incident response
Why This Role Matters
The Archive platform supports some of the largest organizations in the world. Reliability and performance are critical. This role ensures that our systems remain resilient, scalable, and stable while we continue to evolve the architecture and migrate customers to Archive 6.0.
If you enjoy solving hard technical problems, diving into complex systems, and improving production reliability at scale, this role will challenge and reward you.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.