Job Information
IHG Sales Manager - Proactive in India
Welcome guests warmly and ensure a smooth check-in and check-out process .
Handle guest reservations, cancellations, and modifications.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries, requests, and complaints in a timely and professional manner.
Maintain accurate records of guest accounts and billing.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Follow brand standards and operational procedures set by IHG .
Ensure the front desk area is organized and presentable at all times.
Required Qualifications
High school diploma or degree in Hospitality Management, Tourism, or a related field .
Previous experience in hospitality, hotel operations, or customer service preferred.
Excellent communication and interpersonal skills.
Ability to work flexible shifts including weekends and holidays.
Strong problem-solving and organizational abilities.
Basic knowledge of hotel management software is an advantage.
Key Skills
Customer service excellence
Communication and interpersonal skills
Problem solving and conflict resolution
Teamwork and collaboration
Attention to detail
Time management
Benefits
Competitive salary package
Training and career development opportunities within IHG
Employee discounts on hotel stays worldwide
Supportive and inclusive work environment
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.