Job Information
IHG Housekeeping Team Leader - Holiday Inn Express Bengaluru Yeshwanthpur in India
Key Responsibilities
1. Team Supervision
Supervise and guide Room Attendants and Housemen on daily tasks
Allocate rooms and public area duties as per occupancy
Ensure proper grooming, discipline, and punctuality of the team
2. Room Inspection
Inspect guest rooms after cleaning to ensure brand standards are met
Ensure rooms are ready before guest check-in time
Maintain consistency in cleanliness, hygiene, and presentation
3. Guest Service
Handle guest requests, complaints, and special requirements promptly
Ensure quick turnaround of rooms for arrivals and departures
Coordinate with Front Office for room status updates
4. Operational Coordination
Work closely with Maintenance for repairs and upkeep
Coordinate with Laundry for linen availability
Ensure availability of cleaning supplies and guest amenities
5. Inventory & Control
Monitor usage of linen, chemicals, and guest supplies
Report shortages, damages, or losses
Ensure proper storage and handling of housekeeping materials
6. Training & Development
Train new staff on cleaning procedures and brand standards
Conduct on-the-job training and refreshers
Motivate team members to improve performance
7. Hygiene & Safety
Ensure compliance with health, hygiene, and safety standards
Follow SOPs for chemical usage and equipment handling
Report any hazards or incidents immediately
Key Skills & Competencies
Strong leadership and team management skills
Attention to detail and quality focus
Good communication and guest handling skills
Time management and multitasking ability
Basic knowledge of housekeeping operations and standards
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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.