Job Information
IHG Guest Service Associate - Front Office, Holiday Inn Express Bengaluru Yeshwantpur in India
Key Responsibilities:
1. Guest Handling
Welcome guests warmly and ensure a smooth check-in and check-out process
Provide accurate information about hotel services, facilities, and local attractions
Handle guest queries, requests, and complaints promptly and professionally
Ensure a positive first and last impression for all guests
2. Front Desk Operations
Manage reservations, room assignments, and billing procedures
Maintain proper records in the Property Management System (PMS)
Coordinate with housekeeping for room readiness and special requests
Ensure lobby and front desk area is clean and presentable
3. Service Standards
Follow IHG / Holiday Inn Express brand standards and SOPs
Maintain grooming and hygiene standards at all times
Deliver consistent and high-quality guest service
4. Communication
Coordinate with other departments (Housekeeping, Engineering, F&B) for guest needs
Report any issues or guest feedback to the supervisor
Maintain clear and professional communication with guests and team members
5. Cash & Billing
Handle cash, card transactions, and billing accurately
Ensure compliance with financial procedures and audit requirements
Key Skills & Competencies:
Strong communication and interpersonal skills
Customer-focused attitude
Basic computer knowledge (PMS preferred)
Problem-solving ability
Ability to work in shifts
Qualifications:
Graduate / Diploma in Hotel Management preferred
Freshers or candidates with 0–2 years of experience in hospitality
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.