Job Information
IHG Front Office Guest Service Associate - Holiday Inn Express Hyderabad Banjara Hills in India
Key Responsibilities
1. Guest Handling & Service
Welcome guests warmly and ensure a positive first impression.
Handle check-in and check-out procedures efficiently.
Respond to guest queries, requests, and complaints promptly.
Ensure guest satisfaction by delivering consistent service standards.
2. Front Desk Operations
Manage reservations, room allocation, and billing accurately.
Maintain proper records in PMS (Property Management System).
Handle cash, card transactions, and daily reports.
Coordinate with housekeeping for room status updates.
3. Communication & Coordination
Liaise with other departments (Housekeeping, F&B, Maintenance).
Provide accurate information about hotel services and facilities.
Ensure smooth shift handover with proper briefing.
4. Guest Experience & Brand Standards
Follow brand SOPs and service guidelines.
Upsell rooms and promote hotel services when appropriate.
Maintain grooming and professional appearance as per standards.
5. Compliance & Safety
Adhere to company policies, procedures, and safety standards.
Ensure confidentiality of guest information.
Follow emergency procedures when required.
Key Skills & Competencies
Good communication and interpersonal skills
Customer service orientation
Basic computer knowledge (PMS, MS Office)
Problem-solving ability
Professional grooming and attitude
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.