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Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A F&B Hostess will show around food and beverage outlets in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.

At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one

Your day to day:

•Meet and greet all guests, and potential guests, at the front of the F&B outlet by ensuring the following:

•Ensure the F&B outlet is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.

•Ensure F&B outlet operating equipment is clean and in working order

•Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy.

•Welcoming guests to the F&B outlet.

• Being attentive to guest requests

•Escort guests to their preferred table or reserved table and seat guests according to F&B outlet standards.

•Take telephone bookings and document in the Reservation book according to F&B outlet standards.

•Train waiter staff and bus staff in hostess standards.

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.

• Maintain responsibility of cleanliness of hostess stations.

•Maintain responsibility of cleanliness of all menus and drink menus.

• Assist with food & beverage service

•Maintain detailed knowledge of menu, including daily specials.

• Ensure tables are cleared quietly and efficiently.

•Being passionate about people and service

•Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.

•Ability to comply to local laws regarding food handling or serving of alcohol

•Reading and writing abilities are used often when taking orders, completing paperwork, etc.

•Basic math skills are frequently used when handling cash and credit

•Have the ability to work a flexible schedule including nights, weekends and/or holidays

What we need from you:

•Strong – sometimes you’ll need to lift, push and pull big objects.

•Literate – you’ll need a good grasp of reading, writing and basic maths

•Flexible – night, weekend and holiday shifts are all part of the job

•Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language

•Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

· True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

· True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

· True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com (http://www.http/careers.ihg.com) to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.