Job Information
Pearson Advanced Associate, Test Center Support in India
Pearson VUE (www.pearsonvue.com) is the leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
The VSS Level 1 Technician is responsible for providing first level technical support to Pearson VUE’s test centers. The VSS Level 1 Technician also acts as first level support for our installation team and as a resource for internal support needs. Able to work flexible schedule with some on call.
SCOPE AND IMPACT OF JOB
First point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe.
Provides breath taking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system.
Assist with the installation and configuration of new hardware and software, as required
Support of VUE Testing System Software
Support test centers with the installation and use of the VUE Testing System software by using remote tools or phone only support
Assist test centers with the periodic rollout of software updates
Technical Support to Pearson VUE’s Customers
Provide technical hardware/software support to both internal and external customers via phone, email, incidents, instant messaging or on-site support
OTHER RESPONSIBILITIES
- Assist with other duties/projects as assigned
Qualifications
Education and Experience
Associate degree in computers (preferred)
1-2 years’ experience in Windows Application support
Customer Service experience required
A+ certification preferred
Skills, Knowledge and Abilities:
Proficient in the use of Windows 10 and Windows Server
Understanding and troubleshooting of basic Network configurations
Ability to troubleshoot and resolve hardware issues
Excellent listening, oral, and written communication skills
Effective planning and prioritizing skills
Strong customer service and follow up skills
Ability to work in a team environment
Adaptability and comfortable to change
Strong attention to detail
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Test Center Operations
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 22809
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