Job Information
IHG Assistant Front Office Manager in Hong Kong
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager for Kimpton Tsim Sha Tsui Hong Kong to assist the Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Assisting the Front Office Manager in overseeing daily front office operations, training and coaching the team to deliver memorable guest experiences and the warmest of welcomes
Acting as department-in-charge during the absences of the Front Office Manager, ensuring smooth operations across all teams in Front Office and resolving challenges promptly
Managing staffing requirements, including staff scheduling, task assignment, setting clear performance and development goals for the team
Addressing guest feedback and complaints with efficiency and professionalism to maintain the highest service standards
Championing Kimpton Brand Values and ensuring all employees consistently follow IHG policy and procedures
Supporting the Front Office Manager in fostering open communication within the team and across other departments to ensure seamless service delivery
What we need from you
A minimum of 8 years in hotel front office / guest service experience, with at least 2 years at the role of second-in-charge of Front Office
A bachelor’s degree in hospitality management, business administration, or equivalent
Proactive, agile, creative, charming and joyful
Strong service mindset, interpersonal and communication skills
Excellent leadership, training and coaching skills
Multi-tasking abilities and attention to details
Flexible schedule, able to work evenings, weekends, and holidays when needed
Familiarity with Opera, Microsoft Office Suite, Quore, JDS
Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.