Job Information
IHG Assistant Director of Rooms in Hong Kong
Ready to lead from the front? We’re looking for an Assistant Director of Rooms at Kimpton Tsim Sha Tsui Hong Kong to head up our front office, housekeeping and security departments. Setting the tone to deliver truly memorable guest experiences from first moment to last, maximizing guest satisfaction and optimizing room revenue.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Overseeing the day-to-day operations of front office, housekeeping and security departments to ensure alignment with the hotel’s service standards and financial targets
Conducting daily walkthroughs and inspections in the hotel to ensure cleanliness, safety and adherence to brand standards
Managing room inventory and collaborating with Revenue Management to optimize occupancy and average daily rate strategically
Owning guest account, billing, and cash-handling accuracy and controls across the division
Serving as senior leader on duty – resolving complex guest issues and emergencies while driving satisfaction improvement
Supporting financial planning by managing rooms division budget, reviewing monthly P&L and enforcing cost controls
Recruiting, training and coaching teams, leading divisional meetings and ensuring emergency/crisis compliance
Ensuring safety, security and brand or health standards are followed, including equipment or supplies inventory and maintenance
What we need from you
A minimum of 4 years of management experience in rooms division operation in luxury or large-scale full-service hotel
A bachelor’s degree in hotel management or equivalent
Strong leadership, business acumen and guest focus
Outstanding organization and problem-solving skills and ability to work under pressure
Always striving for service excellence, anticipatory, discreet and detail-oriented
Experienced in using Opera, Microsoft Office Suite and financial software
Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus
Work flexible shifts as needed (weekends, holidays and overnight)
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.