Job Information
Conduent Supervisor, Delivery in Guatemala
A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.
Job Track Description:
Requires broad technical expertise and industry knowledge.
Accountable for functional, operational, and/or program management.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
General Profile
Supervises daily tasks of complex business, technical support, and production teams.
Responsible for the success of the team.
Works within established precedents and practices.
Examines information to solve ongoing problems.
Ability to perform work unsupervised.
Functional Knowledge
- Has a comprehensive understanding of a range of processes, procedures, systems, and concepts in own field.
Business Expertise
- Understands how to coordinate efforts across teams to achieve goals.
Impact
- Impacts the quality of the tasks performed or services provided by the team.
Leadership
- Provides daily supervision to team members including coaching, quality checks, and work progress.
Problem Solving
- Solves problems and evaluates possible solutions using technical experience and precedents.
Interpersonal Skills
- Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
Guides team members to perform tasks related to processing claims and answering calls efficiently.
Coaches team to deliver KPI's.
Ensures adherence to company policy and procedures.
Acts as the liaison between operations and middle-management to ensure protocols are being followed.
Supports conflict resolution and manages client, people, task, and systems related issues.
Monitors systems and applications to make sure they are working properly.
Provides resolutions to a diverse range of complex tasks.
Executes the continuity plan such as in natural disasters.
Delivers inputs on process improvement and operational initiatives.
Performs other duties as assigned.
Complies with all policies and standards.
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .