Job Information
IHG Reservations Coordinator - InterContinental Grenada in Grenada
About InterContinental Grenada:
Opening Q4 of 2026, this stunning resort will offer 120 thoughtfully designed guest rooms and suites, complemented by a collection of exceptional restaurants and bars, a world-class spa, state-of-the-art fitness center, and a striking pool and Beach Club. With panoramic views overlooking La Sagesse Bay, this resort will offer expansive indoor and outdoor meeting and event space, seamlessly combining sophisticated luxury with the island’s stunning natural beauty.
Location: Grenada. This position is not eligible for remote work.
JOB OVERVIEW:
Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.
DUTIES AND RESPONSIBILITIES:
Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
Maintain accurate filing system for groups and ensure that each group block is traced.
Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
Attend pre-meeting planning meetings or conferences as needed or requested.
Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Promote team work and quality service through daily communications and coordination with other departments.
Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
Qualifications and Requirements:
High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Speak and listening usually while sitting
Use a keyboard to type in reservation information
Other:
Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
Basic mathematical abilities are used some of the time.
Computer skills are required.
May be required to work nights, weekends, and/or holidays.
What We Offer
We'll reward all your hard work with great salary and benefits - in addition to career development, employee room discounts and great work culture. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.
We are an equal opportunities employer.
About InterContinental Hotels & Resorts:
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand, and to be part of the brand, you will have a thirst for travel, a passion for culture, and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.
IHG Hotels & Resorts gives every team member what they need to belong, grow, and make a difference in a collaborative environment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.