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About InterContinental Grenada:

Opening Q4 of 2026, this stunning resort will offer 120 thoughtfully designed guest rooms and suites, complemented by a collection of exceptional restaurants and bars, a world-class spa, state-of-the-art fitness center, and a striking pool and Beach Club. With panoramic views overlooking La Sagesse Bay, this resort will offer expansive indoor and outdoor meeting and event space, seamlessly combining sophisticated luxury with the island’s stunning natural beauty.

Location: Grenada. This position is not eligible for remote work.

JOB OVERVIEW:

Develop, deliver, and evaluate training programs/applications, curricula and corresponding materials and programs for all levels of hotel employees including line staff, supervisors and managers. Consult with key department contacts to identify performance gaps and training issues, which impact individual and group performance.

DUTIES AND RESPONSIBILITIES:

· Facilitate and ensure compliance of hotel and corporate key training programs including but not limited to Employee Orientation, Harassment Free Workplace Training, ADA, Management 101, Craft Training Certificate, Performance Management, safety related training, career development training, guest satisfaction training, language training and employee morale programs.

· Assess training programs to determine effectiveness, need for enhancements, or elimination of programs, actively pursue alternative training vehicles/methods, and interactive training technologies; determine training effectiveness; and recommend necessary enhancements; keep abreast of training trends in the industry through conferences, periodicals, and associations.

· Responsible for the scheduling of appropriate registration systems for all hotel training classes, to include the posting of all class information, creating program agendas, and communication to all internal audiences. Review and approve all confirmation packet materials and other communications as they relate to the above classes.

· Assess and coach department trainers on content and delivery of all hotel training programs. May cross train and certify trainers to facilitate training programs.

· Develop training programs/applications, curricula, assessment tools and corresponding materials (includes lesson plans, participant materials, job aids, user manuals, etc.) for the hotel’s end users. Ensure that all course curricula and educational materials are current and of acceptable quality.

· Collaborate with the Regional Training Manager in consulting with key department contacts to identify training needs and design programs and tools that support performance initiatives and strategic objectives. Prepare monthly training progress reports and communicate to management team members the previous month’s accomplishments and next month’s training objectives.

· Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel department heads and staff, Corporate HR, Corporate and The Hotel Management Group.

· May interact with outside contacts:

• Guests – to ensure their total satisfaction

• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

• Other contacts as needed (Professional organizations, community groups, local media)

· May assist with other Human Resources and hotel activities duties as needed.

ACCOUNTABILITY:

This is a single incumbent training professional with training responsibility for a large full-service, luxury, resort, or major flagship hotel employing more than 150 employees.

QUALIFICATIONS AND REQUIREMENTS:

· Some college plus 3 years of related training experience, or an equivalent combination of education and experience.

· Bachelor’s degree in Human Resources, Communications, Business Management or related field preferred.

· Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

· Carrying or lifting items weighing up to 25 pounds

· Frequently standing and walking

· Handling objects, flips charts, computer/keyboard, AV equipment, etc.

Other:

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, hotel management, RVPOs, and corporate training staff.

· Reading and writing abilities are utilized often when completing paperwork and management reports, giving and receiving instructions, and training.

· Problem solving, reasoning, motivating, organizational and training abilities are used often.

· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

· May be required to work nights, weekends, and/or holidays.

What We Offer

We'll reward all your hard work with great pay and benefits - in addition to career development, employee room discounts and great work culture. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.

We are an equal opportunities employer.

About InterContinental Hotels & Resorts:

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand, and to be part of the brand, you will have a thirst for travel, a passion for culture, and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every team member what they need to belong, grow, and make a difference in a collaborative environment.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.