Job Information
Cummins Inc. Administrative Associate - Service in Spain
DESCRIPTION
We are looking for a talented Administrative Associate - Service to join our team specializing in Service for our Aftermarket Service Spain Country Support Department in San Fernando de Henares, Spain.
This role involves up to 25% of domestic travel frequency.
In this role, you will make an impact in the following ways:
Warranty claim management: You will ensure efficient handling of warranty claims internally and with customers, reducing delays and improving service quality.
Offer preparation and follow-up: By preparing and tracking technical and Aftermarket engine sales offers, you’ll support business growth and customer engagement.
Complex enquiry resolution: You’ll collaborate with senior Aftermarket support to resolve challenging cases, ensuring all documentation is complete and accurate.
Customer interaction records: Maintaining precise records in relevant systems will enhance communication, traceability, and service continuity.
Health & Safety documentation: Keeping HS documents updated across platforms will ensure safe and compliant access to Distribution Centers.
Reporting on DC activities: Your reports will provide visibility into operations, helping identify trends and areas for improvement.
Work orders and spare parts: Creating and managing these requests will support timely maintenance and operational efficiency.
Process improvement identification: By spotting inefficiencies and sharing ideas with your Supervisor, you’ll contribute to a more agile and effective team.
RESPONSIBILITIES
To be successful in this role you will need the following:
Strong organizational skills: To manage multiple tasks like warranty claims, offer follow-ups, and documentation updates with accuracy and efficiency.
Attention to detail: Ensuring all records, reports, and documentation are complete, correct, and compliant is key to maintaining operational integrity.
Effective communication: Collaborating with internal teams and customers requires clear, professional, and proactive communication.
Problem-solving mindset: Identifying process improvements and resolving complex enquiries will help drive continuous improvement and customer satisfaction.
QUALIFICATIONS
Education/ Experience:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Minimal or no work experience required.
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2420251
Relocation Package No
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.