Job Information
Arrow Electronics NetApp Experienced Technical Administrator / Engineer in Egypt
Position:
NetApp Experienced Technical Administrator / Engineer
Job Description:
About Arrow ECS:
Arrow ECS provides IT professionals—including service providers, software publishers, and systems integrators—with cutting-edge global technological solutions. Our offerings span five key areas:
Servers, Storage & Virtualization
Networking & Security
Infrastructure Software
Cloud Solutions
Training & Services
As we continue to grow, we are strengthening our team and looking for a skilled NetApp Experienced Technical Administrator / Engineer to join us.
Role Summary:
The NetApp Technical Support Engineer 2, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.
We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.
Key Responsibilities:
Ensure operational continuity of NetApp systems on-premises or in the cloud
Execute centralized deployment services
Handle customer tickets in a professional way as per Arrow’s ways of working.
Provide monthly activity reports to customers
Respond to system alerts, support tickets, and customer change requests
Serve as the technical advisor and point of contact for customers
Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
Stay updated on industry trends, emerging technologies, and the NetApp roadmap
Participate in the on-call rotation to cover 24x7 service continuity.
Required Qualifications:
Degree or equivalent training in Information and Communication Technology (ICT)
Minimum 4 years of Storage infrastructure platforms and NetApp or similar experience.
Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
Understanding of ITIL and/or Agile methodologies is a plus
Excellent communication skills with the ability to convey technical details to non-technical stakeholders
Capable of working both independently and within an international team
Strong organizational skills with the ability to prioritize and meet deadlines
Proficiency in English
Location:
EG-New Cairo, Egypt (Uvenues)
Time Type:
Full time
Job Category:
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.