Job Information
World Wide Technology DevOps/ Performance Engineer in Costa Rica
This position is only accepting applicants already located in Costa Rica
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Responsibilities:
Agile Engineering Best Practices: Collaborate within agile teams using portfolio management tools to create and track performance engineering stories. Develop a strong understanding of the software development lifecycle and apply agile engineering practices in planning, requirements analysis, and performance test engineering.
Business Partnership & Consulting: Respond to stakeholder requests with accuracy, timeliness, and professionalism. Build a solid understanding of internal and external customer needs and begin developing consulting skills to help stakeholders navigate performance test engineering challenges. Gain insight into organizational processes, objectives, and challenges to assess their impact on business outcomes.
Technology Requirement Analysis: Work with project stakeholders to understand and derive Performance test requirements and SLAs. Design workload mix and formulate a comprehensive performance test engineering strategy and plan.
Performance Script Development/Programming: Develop, debug, and maintain performance engineering scripts for web applications, Oracle ERP (on-prem and cloud), TELNET handheld devices, APIs, and middleware systems using industry-standard tools like LoadRunner, JMeter, K6 etc. and by developing custom code in C/ Java / Java script / Python. Set up performance test environment and manage test data creation.
Performance and Observability Engineering & Quality control
Execute various types of performance tests—including Load, Stress, Endurance, Batch, and API tests—across multiple technologies within WWT.
Create, configure, and maintain dashboards in Grafana Cloud and Splunk to visualize performance outcomes.
Configure and instrument Application Performance Monitoring tool to track and analyze key performance metrics.
Analyze observability data to detect and identify performance bottlenecks and support resolution and optimization efforts.
Technical Communication/Presentation: Analyze performance engineering results, create detailed PE reports and Grafana dashboards to showcase the outcomes and track application performance over time. Present findings to project stakeholders and leadership, translating complex data into actionable insights tailored to the audience.
Emerging Technology Trends and Practices - Research emerging technologies and best practices in performance engineering. Share actionable insights with key stakeholders to support strategic decision-making and innovation.
Qualifications:
Bachelor of Science degree or equivalent experience in Computer Science, Management Information Systems, Information Technology, or a related field.
5–8 years of IT experience with a strong focus on Site Reliability Engineering (SRE), Performance Engineering, Observability and DevOps .
Solid experience building, configuring, and maintaining custom dashboards and alerts using Grafana and Splunk .
Strong hands-on experience driving end-to-end observability and performance reliability for Kubernetes and Red Hat OpenShift platforms, including ingress, Istio service mesh , and full-stack telemetry across metrics, logs, traces, and events .
In-depth hands-on experience with at least one Application Performance Monitoring (APM) tool such as Dynatrace, Grafana APM, AppDynamics, Datadog, New Relic , or similar.
Proven ability to identify performance bottlenecks, troubleshoot complex issues, and lead optimization efforts across distributed systems.
Experience with Prometheus and Grafana Mimir is a plus.
Hands-on experience developing and troubleshooting performance test engineering scripts using tools such as k6, LoadRunner, JMeter , or similar.
Experience with Performance Engineering of web applications, Oracle ERP (on-premises and cloud), middleware systems and APIs. Experience with TELNET handheld devices and mobile performance test engineering is a plus.
Expertise in gathering and deriving non-functional requirements (NFRs) and defining performance and reliability engineering strategies .
Skilled in setting up performance test environments, creating test data, and executing load, stress and endurance tests .
Strong expertise in analyzing test results and producing clear, actionable performance and reliability reports .
Experience with one or more programming languages including Java, JavaScript, Python, and C .
Solid knowledge of SQL and NoSQL databases (Oracle, SQL Server, PostgreSQL, MongoDB) and proficiency with data analysis tools such as Toad or SQL Developer .
Excellent verbal and written communication skills with the ability to clearly articulate complex technical concepts to diverse audiences.
Demonstrates emotional resilience in the face of ambiguity, change, pushback, and failure; exhibits servant leadership, self-awareness, humility, and a strong commitment to continuous learning.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
Additional Perks: Employee Assistance Program, Employee Discount Program and more!
World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.