Job Information
Akamai Technologies, Inc. Channel Programs & Operations Manager II in Costa Rica
Do you thrive on driving partner programs, enablement, and operational excellence?
Do you like collaborating across teams to deliver success for partners and customers?
Join our Partner Program Team
The Akamai Partner Program Team supports global partners, fostering growth and advancing Akamai's market objectives. This role involves scaling, operating, and enhancing distributor and reseller partner programs as a Channel Programs & Operations Manager II.
Help us achieve our goals
This position focuses on advancing Akamai's Distributor partner programs through collaboration with Sales, IT, Finance, Legal, Marketing, and Product Management teams. Responsibilities include enhancing program scalability, partner enablement, and operational efficiency for Distributor and reseller activities. The role combines program design with execution, engaging directly with strategic Distributors while developing streamlined processes to minimize operational challenges.
As a Channel Programs & Ops Manager, you will be responsible for:
Managing and improve existing Distributor partner programs, ensuring alignment with business goals and partner needs..
Leading new initiatives from inception to execution, driving operational improvements and process efficiencies.
Collaborating closely with strategic Distributors to gather requirements, design processes, and implement scalable, streamlined renewal and program initiatives effectively.
Implementing partner enablement strategies, ensuring Distributors and Resellers possess essential training, resources, and tools to effectively sell and deliver Akamai solutions.
Collaborating with internal stakeholders, including Partner Account Executives and leadership, to align program strategy with business priorities.
Working cross-functionally to define program scope, success metrics, and execution plans.
Tracking and analyze Distributor GTM performance across key metrics and KPIs, providing data-driven insights and recommendations for continuous improvement.
Delivering partner-focused assistance as required to address and resolve partners' issues, questions, and concerns promptly and effectively.
Do what you love
To be successful in this role you will:
Have 5+ years of experience in program management, channel operations, partner programs, or partner enablement, ideally within the technology or cybersecurity industry.
Have a Bachelor's Degree or High School Diploma or equivalent professional background.
Demonstrate experience supporting distributor or two-tier partner models to effectively contribute to organizational goals and collaborative partnerships.
Be detail-oriented and analytical, with the ability to use both qualitative and quantitative insights to solve complex business challenges.
Have communication and stakeholder management skills, with the ability to influence decisions and drive results in a matrixed environment.
Excel in a dynamic environment, managing shifting priorities effectively while adapting to changing business requirements and objectives.
Be comfortable working in an international environment, engaging with stakeholders across regions and time zones.
Be well versed in Salesforce, Partner Portals, and Metrics/KPI dashboards
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn (https://www.akamai.com/careers) what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
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