Job Information
Oracle Principal Advanced Services Engineer, Oracle Database in China
Job Description
Detailed Description
As a Principal Advanced Services Engineer - Oracle Database, you will be responsible for delivering high-quality technical support and advanced services to strategic customers. This role requires strong Oracle DBA expertise, excellent customer-facing skills, and the ability to work closely with customers, Sales, and Technical Account Managers to ensure service excellence and customer satisfaction.
The ideal candidate will have solid hands-on experience with Oracle Database administration across mission-critical environments, including Oracle Database 11g and 19c, Exadata, and Multitenant architecture. Korean and English communication capability is essential for this role.
Key Responsibilities
Deliver advanced support and proactive services for Oracle database environments to strategic customers.
Communicate effectively with customers on-site and remotely, follow up on service requests, and ensure high levels of customer satisfaction.
Manage and resolve escalated and critical technical issues related to Oracle databases and associated infrastructure.
Provide preventive maintenance, health checks, performance tuning, troubleshooting, and operational best practice guidance.
Support Oracle database lifecycle activities, including installation, patching, upgrade, migration, backup and recovery, and high availability/disaster recovery-related tasks.
Provide technical support for Oracle Exadata environments and Oracle Multitenant architecture in enterprise production systems.
Work closely with Sales and Technical Account Managers to support key customer accounts and strategic initiatives.
Contribute to operational excellence by following established processes and driving continuous improvement.
Share technical knowledge and best practices with team members through regular knowledge-sharing sessions and technical mentoring.
Responsibilities
Preferred Qualifications
Bachelor’s degree or above in Computer Science, Information Technology, or a related field.
Strong hands-on experience as an Oracle DBA in enterprise environments.
Strong knowledge and practical experience with Oracle Database 11g and 19c .
Hands-on experience with Oracle Exadata administration, support, and troubleshooting.
Good understanding and practical experience with Oracle Multitenant architecture .
Solid experience in database upgrade, migration, backup and recovery, performance tuning, and high availability solutions.
Experience with Oracle RAC, Data Guard, and related Oracle database technologies will be an advantage.
Good understanding of operating systems and hardware platforms, especially Linux ; knowledge of IBM AIX, HP-UX, and Sun Solaris is a plus.
Strong customer service mindset with good project coordination and problem-solving skills.
Strong verbal and written communication and documentation skills.
Fluency in Korean and good English communication skills (spoken and written) are required.
Manufacturing industry experience is a plus.
OCM certification is highly desirable.
Willingness to travel to customer sites across the country, up to 50% of the time.
Career Level - IC4
About Us
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