Job Information
IHG Housekeeping Coordinator 客房部协调员 in China
- 统筹协调客房部日常运营工作，包括客房清洁排班、物资调度及服务质量监督，确保客房服务及时、规范、达标；
- 对接前台、工程、布草等相关部门，高效处理客房状态异常、维修需求及紧急客诉，保障客房周转效率与宾客体验；
- 负责客房部基础数据记录与汇总，包括清洁完成率、报修响应时效、耗材使用情况等，定期提交运营分析简报；
- 协助开展客房服务标准培训与现场带教，支持一线员工提升服务规范性与职业素养；
严格执行酒店安全、卫生及保密管理制度，妥善保管工作信息，不泄露宾客隐私及内部运营数据。
高中及以上学历，具备2年以上星级酒店客房部或运营协调类岗位工作经验；
- 熟悉客房服务流程、清洁标准及酒店管理系统（如Opera）操作，具备基础数据分析与跨部门沟通能力；
- 具备良好的组织协调能力、责任心强，能在多任务并行环境下保持工作准确性和时效性；
- 普通话流利，具备基础英语听说能力者优先；
- 遵守劳动法律法规，无违法违纪记录，认同酒店服务文化，能适应轮班工作安排。
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.