Job Information
IHG Guest Services Supervisor宾客服务主管 in China
Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards. 负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。 • Supervise cashiering activities during shift including: 在当班期间监督收银活动，包括： • Cash handling and banking procedure 现金处理和银行业务程序 • Dealing with irregular payments 处理非法支付情况 • Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导 • Instructing staff in cash security procedures 就现金安全程序对员工进行指导 • Carry out debtor control 实施应收帐款控制 • Prepare reports 准备财务报告 • Supervise the cashiering system 对收银系统实施监管 Supervise front office operations during assigned shift including: 在当班期间监督前厅部运营情况，包括： • Maintenance of guest information 维护客户信息 • Maintenance of information about local events 维护当地活动的信息 • Compile occupancy statistics 统计入住情况 • Supervise group bookings 监督团组预订情况 • Assisting with serious complaints 协助解决严重投诉问题
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent. 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
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