Job Information
IHG Guest Services Supervisor 宾客服务主管(行政楼层） in China
- 负责行政楼层宾客接待、入住办理、离店手续及个性化服务支持，确保服务流程高效、专业、一致；
- 协调前厅部、客房部、餐饮部等相关部门，及时响应并妥善处理宾客需求与突发情况，提升宾客满意度；
- 指导、培训及日常管理宾客服务团队成员，监督服务质量与服务标准执行，定期开展服务复盘与优化；
- 准确录入并维护宾客信息及服务记录，严格遵守个人信息保护要求，未经许可不对外泄露或滥用求职者及宾客数据；
配合完成运营报表、服务分析及改进提案，持续推动行政楼层服务品质提升。
大专及以上学历，酒店管理、旅游管理或相关专业优先，具备三年以上高星级酒店前厅或行政楼层服务经验，其中至少一年主管级管理经验；
- 熟练掌握酒店管理系统（如Opera）及办公软件，具备良好的中英文书面与口语表达能力；
- 具备优秀的沟通协调能力、服务意识与抗压能力，能适应轮班及节假日工作安排；
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.