Job Information
IHG Guest Services Supervisor 宾客服务主管（前台） in China
- 统筹宾客服务团队日常运营，确保前台、礼宾、电话总机等岗位服务标准统一、响应及时、流程规范；
- 处理宾客咨询、投诉及特殊需求，主导复杂客诉的协调与闭环管理，持续提升宾客满意度；
- 负责员工排班、业务培训、服务质量检查与绩效反馈，推动服务流程优化与标准落地；
- 协同运营、房务、餐饮等部门开展跨部门协作，保障宾客全流程体验一致性；
按要求完成服务数据统计、运营报表编制及突发事件应急处置。
大专及以上学历，酒店管理、旅游管理或相关专业优先；
- 具备3年以上高星级酒店宾客服务领域工作经验，其中至少1年基层管理经验；
- 熟悉酒店前厅/礼宾/客户服务全业务流程，掌握Opera等主流酒店管理系统操作；
- 具备良好的中英文书面与口语表达能力，能熟练处理双语服务场景；
- 具有较强的组织协调能力、抗压能力及服务意识，认同以宾客为中心的服务理念；
- 持有国家认可的酒店类职业资格证书（如中级客房服务员、前厅服务员等）者优先。
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.