Job Information
IHG Guest Services Manager 宾客服务经理 in China
- 全面负责宾客服务团队的日常管理与运营，统筹前台、礼宾、客房服务等一线服务模块，确保服务流程标准化、高效化；
- 监督并提升宾客满意度，及时响应及妥善处理客户投诉与特殊需求，持续优化服务体验；
- 组织开展服务标准培训与服务质量检查，推动服务意识与专业技能持续提升；
- 协同运营、销售及市场等部门，支持大型活动、VIP接待及旺季运营保障工作；
负责宾客服务相关数据统计与分析，定期提交服务运营报告，为管理决策提供依据。
大专及以上学历，酒店管理、旅游管理或相关专业优先；
- 具备3年及以上高星级酒店宾客服务或前厅部管理岗位工作经验，有国际品牌酒店从业经历者优先；
- 熟悉酒店服务标准与运营流程，具备较强的现场管理能力、跨部门协作能力及突发事件处置能力；
- 具备良好的沟通表达能力、服务意识与团队领导力，能适应轮班及节假日工作安排；
- 普通话流利，具备基础英语听说读写能力，能熟练使用办公软件及酒店管理系统（PMS）。
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.