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Field Representative

Détail de l'offre

Informations générales

Entité de rattachement

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

Référence

2025-168496

Description du poste

Domaine métier

Performance et support

Métier / Emploi

Support et services client - Field representative

Titre du poste

Field Representative

Type contrat

Permanent

Catégorie professionnelle

Technicien

Temps de travail

Temps complet

Description du poste

This position is based in British Columbia.

Reporting to the Sales, Support, and Training Director, the Field Representative is the customer's and company's point of contact in the field. They proactively provide technical support to operators to ensure product operational continuity and maintain airworthiness. They are responsible for building and maintaining a privileged relationship with the customer to address their requirements and ensure satisfaction while improving health, safety, and environmental policies.

Main Tasks and Responsibilities:

Ensure equipment operation

• Provide technical support, perform diagnostics, and manage configuration to guarantee equipment airworthiness and safety

• Propose a range of solutions to address customer issues

• Contribute to the implementation and planning of services (Bulletins, Noria, Retrofit, etc.)

Ensure effective communication between operators and SafranHE

• Present and explain reference technical documents to the customer

• Upon customer request, present existing SafranHE services and introduce new ones

• Promote and highlight products and services compared to competitors

• Monitor actions implemented in collaboration with Noria coordinators until completion

• Following technical repair reviews by CSR, review the “repair quotation” upon customer request

• Maintain effective communication with the Customer Service department

Contribute to product and service improvement

• Gather field feedback and operator/integrator requirements, assess possible corrective actions and improvement opportunities

• Identify major events occurring in service or during maintenance phases

• Perform competitor benchmarking and share relevant information

Manage data

• Ensure updates of information related to the customer's fleet and competitor fleets

Conduct training activities

• Deliver Level 1 refresher courses and Level 2 training under the responsibility of the training center

• Deliver Engine Logbook training

• Supervise training needs in compliance with local qualification requirements

Administer own scope of activities

• Monitor objectives, justify variances, and propose improvements

• Maintain knowledge of customer operations

• Participate in zone meetings when required

• Prepare reports and provide activity summaries

Demonstrate operational quality vision by promoting product quality in compliance with company standards

• Certify incorporated procedures according to MPM requirements

• Attend group quality seminars and represent SafranHE Canada

Ensure action plans are implemented by operational managers to guarantee customer satisfaction through SafranHE Canada's product and service quality

• Attend warranty commission meetings and participate in customer complaint management

• Communicate non-conformities

Mais encore ? (avantages, spécificités, …)

Benefits at Safran HE Canada:

• Competitive salary

• Flexible work schedule

• Employer-paid group insurance (100%), including medical/dental/vision coverage

• Telemedicine

• Retirement plan

• Bonus program

• Physical activity program – $350/year reimbursement

• Time bank

• 10 sick/family days

• 5 additional leave days

• Continuous training

Candidates who are not Canadian citizens will only be considered if they hold a valid Canadian work permit to fill the position within acceptable timelines.

We encourage applications from all qualified individuals, regardless of origin, gender, age, or disability status.

Profil requis

The Field Representative role is one of the strategic functions of Safran Helicopter Engines' operator support, as it has direct and significant consequences on customer operational aspects.

This role therefore requires:

• Autonomy

• Proactivity

• Excellent analytical and synthesis skills

• Strong communication skills

• Customer-oriented mindset

• Adaptability and decision-making ability

• Rigor

• Bilingualism in French and English, spoken and written

• Proficiency in Microsoft Office software (Excel, Word)

• Travel required : 25%

Education and Employment Conditions:

• Technical college diploma in mechanical engine repair and maintenance or in aeronautics, or equivalent training (internal training within a military institution)

• 5 to 10 years of professional experience in helicopter engine maintenance and repair

• Experience in a technical support role (an asset)

Emplacement du poste

Localisation du poste

Amérique du Nord, Canada

Ville

British Columbia

Critères candidat

Niveau d'études min. requis

BAC+2 / BTS / DUT / DEC Technique / AEC

Niveau d'expérience min. requis

Supérieure à 5 ans

Langues

• Anglais (Langue maternelle)

• Français (Bilingue)