Job Information
Robert Half Eligibility Specialist in Vandalia, Ohio
Description
We are looking for a dependable Eligibility Specialist to join a customer support team in Vandalia, Ohio in a contract-to-permanent capacity. This position focuses on maintaining accurate member records, supporting enrollment-related activities, and providing responsive service through phone and email communication. The ideal candidate is organized, comfortable handling administrative tasks, and able to manage a steady workflow in a weekday office setting.
Responsibilities:
• Enter and update member information in the designated portal while verifying accuracy and confirming successful submission of records.
• Process enrollment-related transactions and maintain eligibility records to support timely and accurate member services.
• Communicate with vendors and external representatives as needed to resolve routine questions and support service-related follow-up.
• Prepare, review, and distribute reports that help track operational activity and support day-to-day team needs.
• Scan, organize, and index documents so files remain accessible, accurate, and properly maintained.
• Sort and distribute incoming mail and related materials to ensure timely handling of correspondence.
• Respond to inbound inquiries and email messages with clear, service-focused communication.
• Support additional order entry, scheduling, and administrative tasks required to keep daily operations running smoothly.
Requirements • Previous experience in customer service, member support, or an administrative operations role.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to handle inbound calls and written correspondence with attention to detail.
• Proficiency with Microsoft Word and Microsoft Excel for routine office and reporting tasks.
• Comfortable managing multiple responsibilities in a structured Monday through Friday schedule.
• Ability to work effectively with internal teams, vendors, and external contacts.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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