Job Information
Port of Vancouver Cruise Services Coordinator (Casual) in Vancouver, British Columbia
Join us in enabling trade through Canada'slargest port
The Vancouver Fraser Port Authority is an arm’s-length federal agency responsible for the shared stewardship of the lands and waters that make up the Port of Vancouver, Canada’s largest port. Our mandate, as outlined in the Canada Marine Act , is to enable Canada’s trade objectives on behalf of all Canadians, ensuring the safe movement of goods through the Port of Vancouver while protecting the environment and considering local communities.
As an organization with a significant impact on communities and businesses across Canada, the Vancouver Fraser Port Authority is dedicated to diversity, inclusion, and sustainability. We strive to create a workplace that mirrors the richness of our community, empowering all employees to achieve their full potential.
The Cruise Services Coordinator (Casuperforms onsite liaison with the Cruise Ship Terminal Operator (the “Operator”) in the day-to-day cruise passenger and ground transportation operations, particularly during embarkation and disembarkation days. This position also provides operational guidance to the Traffic Attendant leads, cruise terminal users, cruise line partners, visitors and contractors to ensure operational efficiencies at Canada Place cruise terminal. This position performs other related duties with respect to the requirements of the cruise terminal users, passenger, cruise lines and other users of the cruise terminals.
What you do:
Liaisewith the Operator to ensure operational efficiencies are maintained on a real-timebasis.
Assistin the day-to-day planning and execution of cruise operations.
Reportnon-compliance of all cruise terminal services providers and users.
Escalatematters in a timely fashion.
Prepareand complete various reports, summaries and/or daily logs. These updatesmay include, but not limited to, occurrence reports, weekly summaries, dailylogs, Cruise Dashboards, or status reports.
Liaisewith Canada Place Operations Centre, VFPA Operations Centre, USCBP, CBSAand service providers as related to operations.
Maintaineffective communication with cruise lines, service contractors, cruise passengers,and others while balancing the imperatives of customer service and operationsefficiency.
Coordinatethe on-site collection of data by Traffic Attendants or hired consultants(e.g., taxi wait times, passenger journey times, etc.).
Whenrequired, direct vehicles, passengers, and general access to and from the cruisefacilities at Canada Place, including customs and other restricted areas.
Assistin the coordination of annual traffic attendant training and uniform requirements.
Supportproject and project administrative activities including budget updates, statusreports and follow up on open action items.
Participatein process and practice improvements specific to ground transportation vehicles,passenger flow and general access to and from the cruise terminal, includingexternally licenced areas (i.e., parkade, convention centre), customs and otherrestricted areas.
Suggesteffective solutions to mitigate against recurring issues regarding passengerflow and operational efficiency, as required.
Representthe port authority in stakeholder and customer working groups and committees,as required.
What you bring:
Completionof a one (1) year full-time post-secondary certificate in operations, marketingor another acceptable certificate from a recognized educational institution,along with a minimum of 1.5 years related experience in a combination of cruiseservices, customer relations, marketing, operations or logistics related field.
Trafficcontrol training may be required.
Knowledgeof a second language and possession of a first aid ticket would be consideredan asset.
Mustbe proficient in Microsoft Office Suite, specifically Word and Excel.Experience with data collection and analysis is also an asset.
Mustbe a professional and responsible individual with the ability to workindependently, in a team environment and with diverse groups of people.
Musthave excellent communication skills, both oral and written along with strongleadership qualities with excellent interpersonal skills, including tact,diplomacy and the ability to liaise with internal organizations and externalclients.
Mustpossess an assertive yet courteous, knowledgeable, and helpful manner.
Abilityto deal effectively and appropriately with public in a variety of situations.
Mustbe a quick learner who works well both independently and in conjunction withothers.
What we offer:
Market-competitive base salaries
Learning, development, and advancementopportunities
Onsite gymwith towel service in a national landmark in the heart of Vancouver’swaterfront
Friendly, unique, and respectful workplace
Location: Vancouver, Canada
Job type: Bargaining Unit, Casual, In-office
Working environment: Regular exposure to harbour and dockside conditions as well as passenger terminal industrial operations. Some normal office conditions.
This is Canadian-based employment, andall employees are expected to maintain legal eligibility to work inCanada. Applicants advancing in the hiring process may be subjectto technical assignments, psychometric assessments, and/or backgroundchecks, including but not limited to criminal record, credit, and/or referencechecks.
At the Vancouver Fraser PortAuthority, we are dedicated to employment equity and a workplace reflective ofthe diversity of our port community. We welcome applications from all qualifiedcandidates including women, persons with disabilities, Indigenous peoples,and members of visible minorities. Reasonable accommodation can be provided inthe selection process and while working with the port authority. If you requireassistance with applying to our openings or are seeking accommodations to applyin an alternative format, please contact us at careers@portvancouver.com . We are committed tosupporting your needs and will do our best to provide the necessaryassistance.
We recognize and acknowledge that we arelocated on the traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh(Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. To learn more about ourFirst Nation relations and commitment to reconciliation, please visitour website .