Job Information
Hub International Client Service Representative in Vancouver, British Columbia
Client Service Representative - Employee Benefits
Western Canada, Hybrid
HUB International’s National Employee Benefits and Retirement Team is dedicated to driving growth and excellence across Canada by supporting our regional teams. As strategic partners, this team collaborates with local offices to expand and enhance our Employee Benefits and Retirement divisions, ensuring we deliver best-in-class solutions for clients nationwide. Through innovative strategies, expert guidance, and a shared commitment to success, the National Team empowers our regions to meet evolving market demands, strengthen client relationships, and achieve sustainable growth in the benefits and retirement space.
About The Role
The Client Service Representative, Employee Benefits acts as the primary liaison between clients (employers), plan members (employees), insurance carriers and internal teams (Consultants) to deliver exceptional service on group benefit plans including health, dental, disability, life insurance and retirement plans. Reporting to the Director, Operations, this position is responsible for supporting Consultants with all aspects of servicing group and individual clients, ensuring accurate documentation, timely communication, and exceptional client experience. The ideal candidate will be a self-starter who's comfortable working independently to provide a wide range of duties to support our Consultants and clients.
What You’ll Do
Client Service & Support
Assist Consultants with all aspects of servicing group and individual clients
Act as a liaison between Consultants and Clients, insurance carriers and plan members
Answer policy and coverage related questions/requests from clients and insurance carriers
Communicate with clients and insurance carriers regarding plan changes, amendments
Attend occasional client meetings with Consultants
Conduct employee education sessions and client administration orientation sessions
Create marketing materials and presentations for Consultants
Administrative & Documentation Management
Maintain accurate renewal calendar, communicate renewal timelines to Consultants
Process client communication documents such as renewals, proposals, claims experience reports, general correspondence
Maintain electronic client files
Ensure accuracy of policy documentation received from insurers
General Support
Assist with other duties as assigned
What You’ll Need for Success
Strong Microsoft Excel skills.
Excellent attention to detail.
Strong critical thinking, communication (written and verbal), and interpersonal skills.
Ability to work independently and manage multiple tasks and deadlines.
Strong organizational and time management skills.
Ability to adapt to both routine and challenging environments.
Comfortable interacting with all levels of the organization, including senior management.
Positive attitude and team-oriented mindset.
Accounting background (e.g. accounts receivable) and working knowledge of EPIC is an asset.
What’s in it for you?
Your well-being is our priority, and we back this up with a wealth of benefits:
Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.
At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
Compensation
The expected salary range for this position is $70,000 to $80,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.
HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
Why Choose HUB?
When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International (https://www.hubinternational.com/en-CA/about-us/)
About HUB International
Headquartered in Chicago, Illinois, Hub International Limited (http://www.hubinternational.com/) is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.
We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.
If you’re interested in learning how you can grow your career at HUB, visit our Careers Page (https://careers.hubinternational.com/us/en) to explore our opportunities.
HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.
AI Disclosure
AI and Automation Notice HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.
#LI-hybrid
#LI-TD
Department Office Administration & Clerical
Required Experience: 5-7 years of relevant experience
Required Travel: Up to 25%
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.