Job Information
Valmont Industries, Inc. Technical Support Representative in Valley, Nebraska
28800 Ida St Valley Nebraska 68064-8016
Why Valmont
We’re Here to Move the World Forward.
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce . Are you ready to move the world forward? Apply now.
A Brief Summary of This Position:
The Technical Support Representative is responsible for the support of the technology product portfolio for new and existing customers. Responsible for dealer and end user customer technical support primarily over the phone and through Live Chat. This position requires excellent listening skills, a calm demeanor, technical knowledge of mechanical and electrical systems and a willingness to work technical issues through to resolution. Includes answering questions regarding equipment installation, service, troubleshooting, website, and App navigation. Additional duties include assisting in development of dealer and end user reference material and training curriculum. During the off-season this position will work in assembly/production and other duties as necessary.
Essential Functions:
Resolve hardware, software and other issues
Answer dealer/customer questions regarding installation, troubleshooting and platform/system navigation
Assist customers inquiries about products and services
Determine the nature of the call and the best path to resolution, escalating to next level, as necessary
Create Return Material Authorization (RMA) requests and document warranty claims
Prepare product and/or service reports by collecting and analyzing call data
This position reports to the Technical Support Supervisor
This role requires less than 5% travel domestically and internationally, possibly including overnight stays.
The typical schedule for this role is Monday through Friday during daytime business hours, with occasional weekend on-call rotation during peak season
Other Important Details about the Role:
Communicate and help resolve issues to the appropriate departments for resolutions – including software, engineering, and manufacturing/operations
May be assigned to manage Special Projects on an as needed basis
Required Qualifications of Every Candidate:
High School Diploma and 4+ Years of relevant experience in customer service and support
Must have the ability work well under pressure and with a sense of urgency
Effectively communicate technical solutions, ideas, and questions
Ability to work in a team environment to balance high call volume and multiple priorities
Ability to clearly communicate technical information to colleagues and customers is preferred
Highly Qualified Candidates Will Also Possess These Qualifications:
Associates or Bachelors or Degree in Agriculture, Engineering, Irrigation is preferred
Ability to read, write and speak English is necessary
Ability to organize and manage multiple, simultaneous priorities is preferred
Precision agriculture experience preferred
Customer Service experience preferred
Understanding of various crops and farming practices
Bi-lingual (Spanish) preferred, but not required
Benefits
Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:
Healthcare (medical, prescription drugs, dental and vision)
401k retirement plan with company match
Paid time off
Employer paid life insurance
Employer paid short-term and long-term disability including maternity leave
Work Life Support
Tuition Reimbursement up to $5,250 per year
Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets — agriculture and infrastructure — and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That’s what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
- That’s the value we add.