Job Information
HealthAlliance Manager of Retail Pharmacy Prior Authorization Services in Valhalla, New York
Manager of Retail Pharmacy Prior Authorization Services
Company: WMC Advanced Physician Services PC
City/State: Valhalla, NY
Category: Executive/Management
Department: Pharm-PBM Prior Authorization
Union: No
Position: Full Time
Hours: M-F
Shift: Day
Req #: 46737
Posted Date: Mar 05, 2026
Hiring Range: $74,647-$94,490
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/32175) Internal Applicant link
Job Details:
Job Summary:
Oversees daily operations, staff, workflows, and clinical/operational performance of the pharmacy prior authorization (PA) program. This role ensures efficient, compliant, and patient‑centered management of medication authorization processes across ambulatory and specialty pharmacy services. The manager collaborates closely with clinicians, payers, revenue cycle, care teams, and pharmacy leadership to reduce barriers to medication access, optimize turnaround times, and drive standardization and quality.
Responsibilities:
Manage end‑to‑end prior authorization workflows, including intake, benefit investigation, clinical review coordination, submission, follow‑up, and appeals.
Develop, implement, and monitor productivity, quality, and turnaround-time standards.
Oversee staffing models, scheduling, workload distribution, and resource planning.
Maintain current expertise in payer requirements, coverage rules, specialty medication pathways, and regulatory obligations.
Partner with IT/EMR teams to optimize PA‑related tools, automation, and documentation workflows.
Supervise PA specialists, technicians, and/or pharmacists involved in authorization processes.
Recruit, onboard, coach, and evaluate staff performance.
Provide ongoing education regarding payer policies, clinical criteria, and operational standards.
Foster a culture of service excellence, collaboration, and continuous improvement.
Serve as primary operational liaison to clinics, providers, specialty pharmacists, and payers.
Ensure timely escalation and resolution of high‑impact or urgent patient access issues.
Oversee the appeals process and ensure regulatory‑compliant documentation.
Monitor KPIs such as turnaround times, approval rates, appeal outcomes, productivity, and patient wait times.
Qualifications/Requirements:
Experience:
At least 3–5 years of experience in pharmacy operations, prior authorization, utilization management, or specialty pharmacy.
Experience supervising or managing staff.
Strong knowledge of commercial, Medicare, and Medicaid payer requirements.
Experience in ambulatory care or health‑system specialty pharmacy.
Education:
- Bachelor’s degree in Pharmacy, Health Administration, Business, or related field (pharm tech or pharmacy backgrounds strongly preferred).
Licenses / Certifications:
- PharmD or CPhT certification.
Other:
About Us:
WMC Advanced Physician Services PC
Benefits:
We offer a comprehensive compensation and benefits package that includes:
Health Insurance
Dental
Vision
Retirement Savings Plan
Flexible Savings Account
Paid Time Off
Holidays
Tuition Reimbursement
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/32175) Internal Applicant link
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