Job Information
ADP Client Human Resource Business Partner V - Broker/Center of Influence in Va Home Office, Virginia
We are hiring a Human Resources Business Partner in NE/NY/NJ area to work with our Center of Influence clients!
The HR Business Partner for COI builds, maintains, and strengthens key relationships with our highly valued external center of influence (COI) partners. These partners are contracted to refer new clients to ADP TotalSource in a variety of ways (e.g., brokers, CPAs, etc.). In this role, you will serve as the strategic HR partner and account manager for our referred clients, and you’ll play a key role in providing a best-in-class level of service, ensuring every interaction delivers on our promise to exceed expectations.
You’ll provide strategic, responsive, and consultative support to your clients while maintaining a close connection with your COI partners. The HRBP serves as a TotalSource expert and ensures a high level of client satisfaction and retention through elevated service.
Ready to #MakeYourMark? Apply now!
WHAT YOU’LL DO: Responsibilities
Manage a book of assigned COI accounts, functioning as a consultant on strategic human capital processes and programs, including workforce planning, competency modeling and development, recruiting, hiring and on-boarding, succession planning, performance management, leadership/employee development, and employee engagement
Build mutually beneficial relationships with referring partners and clients, communicating effectively to obtain awareness, understanding, and buy-in of TotalSource value
Analyze employee data and feedback to identify strengths, weaknesses, and root-cause issues. Present recommendations and actions for improvement
Client Evaluation: support the due diligence process for prospective clients, and identify additional service opportunities for existing clients
Client Service: deliver a best-in-class client experience through proactive, impactful, and responsive partnership and influence
Consult with external referring partners to build and maintain relationships and ensure alignment on client initiatives and strategy
Collaborate with Sales, Implementation, Service/Operational Teams, and leadership to evaluate and deliver on external partner and client needs
Leverage ADP data, tools, and resources to present to clients and referring partners to support clients in driving business decisions
Serve as escalation point for all billing and pricing questions from clients and external partners
Work with market leaders to develop and implement best practices around service challenges, product quality, and service delivery enhancements to drive client and external partner satisfaction and retention
Perform other related duties as assigned
REPORTING RELATIONSHIPS:
- Supervisor: Sr. Director, Client Relations Executive
TO SUCCEED IN THIS ROLE: Requirements
Candidate must be located in the NE/NY/NJ or surrounding areas as they will be required to manage an external client territory/book of business within the New England States/Northeast NY/NJ area/ surrounding areas. Will be a hybrid work model. (Remote, Field visiting clients within the NE region including DE, MA, CT, NH, PA, MD, VA).
Minimum of 8-10 years of progressive experience in Human Capital Management
5+ years of HR or client-facing experience in Payroll or Professional Employer Organizations (PEO)
Demonstrated experience designing and delivering strategic and operational human capital management programs and processes
Proven ability to build and maintain internal and external relationships and partnerships
Excellent interpersonal and communication skills, both written and verbal
Ability to regularly travel to client sites and internal events (20% travel)
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
BONUS POINTS FOR THESE : Preferred Qualifications
PHR/SPHR and/or SHRM-CP/SCP strongly preferred.
Relationship Building - builds trust quickly with clients and partners through transparency and follow-through.
Influence – effective ability to drive consensus and action through internal and external partners
Business Acumen – ability to understand unique operating models and add value through strategic recommendations in products and service
Able to independently manage high priorities and deliver strong results in a fast-paced environment
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Collaborate. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution.
Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
Act like an owner - doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
What are you waiting for? Apply now!
#LI-Hybrid
#LI-AH1
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $150,300.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.