Job Information
Advantive Manager, Renewal Operations in US, United States
The Manager, Renewals Operations reports to the VP, Customer Success and owns the day-to-day operating performance of a high-volume renewals function supporting primarily SMB and mid-market customers. This role is accountable for scaling a tech-enabled, process-driven renewals motion that protects and expands ARR through accurate, timely, and compliant execution of software renewals.
This leader manages a team of Customer Renewal Associates and Analysts responsible for the end-to-end transactional renewal lifecycle—from notice through booking—across a large customer base. Success in this role requires a strong operational mindset, comfort with standardized workflows, and the ability to drive outcomes in an environment where automation, segmentation, and repeatability are critical.
This is not a Customer Success role. The focus is not on relationship management or adoption strategy, but on renewal execution, risk identification, commercial governance, and throughput at scale, partnering closely with Customer Success, A/R, Sales, and Systems teams to ensure clean handoffs and predictable outcomes.
Key Responsibilities
Lead, coach, and scale a renewals operations team supporting a high-volume SMB customer portfolio
Own operational KPIs including on-time renewals, renewal rate, uplift execution, backlog management, and exception handling
Drive a tech-touch renewals model, leveraging automation, segmentation, and standardized playbooks rather than bespoke customer engagement
Ensure accurate contract execution, pricing adherence, and renewal compliance across all assigned accounts
Manage escalations related to process breakdowns, commercial disputes, and execution risk (not long-term customer strategy)
Design and optimize renewals workflows to improve cycle time, data quality, and forecast reliability
Implement and govern structured annual increase programs across eligible accounts
Identify systemic renewal risk patterns and partner cross-functionally to eliminate root causes
Partner with Customer Success and Sales to clearly define ownership boundaries and ensure frictionless handoffs
Produce operational reporting and insights that inform leadership decision-making
Run a disciplined performance management cadence including team meetings, metric reviews, and individual coaching
Competencies
Operational leadership: Comfortable running teams measured by output, accuracy, and predictability
Process-first mindset: Builds scalable systems rather than bespoke solutions
Data-driven execution: Uses metrics to manage performance and prioritize work
Commercial rigor: Understands contracts, pricing structures, and renewal mechanics
Risk triage: Quickly identifies and resolves renewal blockers before they impact ARR
Cross-functional influence: Partners effectively without blurring role boundaries
Qualifications
Bachelor’s degree required
3+ years leading teams in Renewals Operations, Revenue Operations, or transactional post-sales functions
Experience managing high-volume renewals for SMB or mid-market customers
Strong comfort operating in CRM and contract management systems
Ability to prioritize, adapt, and execute in a fast-moving, metrics-driven environment
Travel: 10–20%