Job Information
Alight Senior Application Support Engineer – Microsoft Dynamics CRM in UP, Indiana
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com (https://careers.alight.com/us/en) .
Alight is seeking a highly skilled Senior Application Support Engineer to join our Applications Support team. In this role, you will support the stability, performance, and ongoing enhancements of our Microsoft Dynamics CRM platform and related applications. You will be responsible for incident triage, root cause analysis, service request fulfillment, environment maintenance, and production support operations.
As a senior member of a talented support team, you will ensure high availability and reliability for enterprise‑grade CRM solutions developed on Microsoft 365 CRM technologies, working across C#, ASP.NET, SQL Server, JavaScript, and integrated Microsoft cloud components.
Key Responsibilities
Application Support & Issue Resolution
Serve as a senior escalation point for production issues within the Microsoft Dynamics CRM environment.
Perform incident triage, troubleshooting, debugging, and root cause analysis (RCA) across CRM applications and integrations.
Resolve service requests, configuration updates, and user inquiries within defined SLAs.
Maintain system health by monitoring performance, availability, integrations, and dependent services.
Maintenance & Platform Operations
Support environment maintenance, deployments, patch cycles, release validation, and CRM configuration changes.
Ensure CRM workflows, plugins, custom pages, and automation components operate as expected.
Work closely with infrastructure and cloud teams to support Azure‑based components and integrations.
Enhancements & Continuous Improvement
Implement small to medium enhancements requested by business stakeholders (e.g., plugins, scripts, form customizations, workflows).
Identify recurring issues, recommend optimizations, and drive continuous improvement for CRM operations.
Participate in Agile delivery activities including backlog grooming, planning, and estimation when relevant.
Collaboration & Cross‑Functional Support
Partner with development teams, product owners, and business analysts to support solution enhancements and roadmap items.
Collaborate with Azure, DevOps, and IT Operations teams on platform dependencies, monitoring, performance tuning, and deployment activities.
Document solutions, system changes, troubleshooting steps, and knowledge base articles to improve support maturity.
Skills & Requirements
Technical Expertise
Strong experience with Microsoft technologies including .NET 4.0+, C#, WCF, ASP.NET, LINQ, Entity Framework, WPF.
Front‑end development knowledge: HTML, CSS, XML, JSON, jQuery, JavaScript frameworks.
Hands‑on experience with Microsoft Dynamics CRM 2016+; cloud-based Dynamics 365 CRM preferred.
Proficient with Microsoft SQL Server 2012+, Entity Framework, and SQL/T‑SQL optimization.
Familiarity with Azure environments, cloud infrastructure, and Azure DevOps pipelines.
Experience with web services including WCF, REST APIs, and SOAP.
Working knowledge of ITIL practices; experience with ServiceNow, Jira, or other ticketing tools.
Professional Competencies
Strong analytical skills with the ability to troubleshoot complex technical issues under pressure.
Ability to work effectively in a small team with moderate supervision.
Excellent written and verbal communication skills.
Ability to prioritize tasks, manage deadlines, and handle time‑critical situations.
Familiarity with Agile methodologies is a plus.
Education & Experience
Bachelor’s degree in Computer Science, MIS, or a related technical field, or equivalent experience.
7+ years of hands‑on platform support experience with Microsoft Dynamics CRM.
7+ years of CRM enhancement experience, including plugins, custom pages, and workflow configurations.
Alight requires all virtual interviews to be conducted on video.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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