Job Information
Disabled Veteran Solutions Remote Customer Service Agent - Bilingual in Tuscaloosa, Alabama
Tuscaloosa, AL, USA | Hourly | 15.50 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance! | Full Time
| Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off,
Remote Customer Service Representative - Bilingual (Full-Time)Disabled Veteran Solutions (DVS)
A Role Where Professionalism Meets Purpose
Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.
If you're someone who enjoys helping others, communicates clearly, and takes pride in doing things the right way, this is an opportunity to build a stable, long-term career in a structured, mission-driven environment.
Start Date: May 18, 2026Initial training will take place during your first two weeks.
What You'll Be Doing
In this role, you'll be the first point of contact for customers-providing support, answering questions, and helping resolve a range of service-related needs.
Your day-to-day will include:
Answering inbound calls and delivering a professional, customer-focused experience
Assisting with basic technical troubleshooting and submitting support tickets when needed
Scheduling appointments at designated service locations
Accurately documenting all interactions, including questions, concerns, and outcomes
Following up with customers to ensure issues are resolved
Managing multiple tasks while maintaining attention to detail and consistency
This is a structured, fast-paced role where your ability to stay organized and communicate effectively will set you apart.
What We're Looking For
We're seeking individuals who are dependable, detail-oriented, and comfortable working in a remote environment.
High school diploma or GED required; additional education is a plus
Customer service experience, especially in call-driven or high-volume environments
Strong communication skills with the ability to build rapport quickly
Comfort with basic technical troubleshooting and system navigation
Ability to work independently while staying aligned with team expectations
Willingness to complete an extensive credentialing and background check process
Nice to Have:
- Bilingual (English/Spanish) skills
What You'll Need to Work From Home
Reliable high-speed internet
A quiet, distraction-free workspace
Confidence navigating computer systems and multitasking
DVS will provide your computer and monitor; you'll provide a USB-wired headset
Schedule & Training
Training: 9:00 AM - 4:30 PM EST (first two weeks)
Regular Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST
Saturday: 8:00 AM - 12:00 PM EST
This is a full-time position that requires consistent attendance and reliability.
Why DVS
Disabled Veteran Solutions is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) known for delivering high-quality support services.
We're proud to create meaningful employment opportunities while maintaining a strong, performance-driven culture. Here, your work matters-and your growth is supported.
If you're looking for a role where you can contribute, grow, and be part of a team that values doing things right, we encourage you to apply.
A pre-employment drug screening and criminal background check are required prior to employment.