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This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7399409

R&D Enterprise Tools Operations Specialist

Overview of the Role

We are seeking an R&D Enterprise Tools Operations Specialist to support a global pharma organization focused on improving internal productivity, efficiency, and collaboration. This role sits within a centralized support team responsible for maintaining and optimizing core enterprise tools used by scientists and engineers worldwide.

You will serve as a reliable operational partner, handling critical system requests, ensuring data integrity and compliance, and identifying opportunities to automate and streamline administrative processes. This is a highly execution-focused role for someone who enjoys learning complex business processes, supporting internal customers, and using technology to reduce operational friction so scientists can focus on innovation.

The Basics

• Duration:12 months
• Hours:40 hours per week
• Location:Onsite - Tucson, AZ

Top 3 Required Qualifications

1. 2+ years of professional experience in operations, technical support, system administration, or closely related roles (or equivalent academic projects or internships).
2. Proven ability to complete complex, detail-oriented tasks accurately while following regulated processes and compliance standards.
3. Strong ability to quickly learn new software systems and processes, paired with excellent written and verbal English communication skills.

Other Qualifications

• Bachelors degree, preferably in a technical, scientific, or business discipline
• Experience with enterprise business applications (e.g., document management, learning management, or project management systems)
• Exposure to data structures, databases, automation, scripting, AI prompt engineering, or AI agents
• Familiarity with tools such as SAP, Cornerstone, Google Workspace, and Microsoft Office
• Strong collaboration and interpersonal skills in a hybrid, global team environment

Key Responsibilities

• Execute enterprise system requests for R&D teams using expert knowledge of business tools, compliance requirements, and operational processes
• Provide timely, professional, and empathetic support for system and operational issues
• Serve as a subject matter expert for one or more complex R&D business applications
• Develop deep expertise in key R&D processes (e.g., records management, lab data, change requests) to ensure high-accuracy execution
• Anticipate internal customer needs by building strong organizational and process knowledge
• Identify manual or inefficient workflows and propose opportunities for digitization and process improvement
• Apply or develop automation and AI-enabled solutions to reduce administrative burden
• Ensure data integrity and strict adherence to regulated R&D processes, supporting audits and data retrieval
• Contribute to a collaborative, customer-focused global support culture

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.

Benefits

Creative Circle\'s Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignmentwork location{target="_blank" rel="noopener"}is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.\ \ Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:\ \ Email your resume in Word to:\ \ donna.ruch@jobalert.creativecircle.com\ **Please do NOT change the email subject line in any way. You must keep the JobID: : DR8-1976639 -- in the email subject line for your application to be considered.***\ \ Donna Ruch - Senior Recruiter, National Delivery\ \ For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sp