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Americas Consulting Communications & Engagement Assistant Director – Communications Planning & Operations

The opportunity

Americas Consulting is evolving quickly, driven by AI, technology and new ways of working. As a Consulting Communications & Engagement Assistant Director – Communications Planning & Operations, you will lead the planning, coordination and operational discipline that keep our Consulting Communications team aligned, consistent and ready to deliver against key priorities.

Reporting to the Consulting Communications Leader, you will serve as the operational integrator for the Consulting Communications function, driving coordination, structured planning and process optimization across the team. You will help ensure communications initiatives are aligned, leader-ready and executed efficiently. Acting as a central coordination point across Consulting and Brand, Marketing & Communications (BMC), you will oversee planning workflows, calendar management, reporting and operational enablement to support Consulting’s strategic communications priorities.

Your key responsibilities

Planning & Coordination

• Support coordinated communications planning across the Consulting Communications team.

• Maintain and manage the Consulting communications calendar, ensuring visibility and alignment across initiatives.

• Partner with the Consulting Communications Leader and team to align priorities and sequence key deliverables.

• Facilitate team meetings and planning cadences, tracking follow-ups and ensuring accountability.

Project & Portfolio Support

• Monitor progress of priority initiatives and proactively flag risks or resource constraints.

• Serve as first-level reviewer for key communications to ensure consistency, clarity and alignment before leadership review.

• Support execution of special projects and leadership initiatives as needed.

• Coordinate cross-functional communications efforts across service lines and BMC teams.

Process Optimization & Governance

• Identify opportunities to streamline workflows, improve intake processes and enhance team efficiency.

• Support implementation of standardized tools, templates and tracking mechanisms.

• Act as a subject matter resource on communications tools, protocols and processes.

• Ensure communications channels, lists and assets are maintained accurately and effectively.

Analytics & Insights

• Build and maintain dashboards and reporting tools to track engagement, reach and sentiment metrics.

• Synthesize data into actionable insights to inform campaign effectiveness and continuous improvement.

• Support integration of employee listening and feedback into planning processes.

• Provide regular reporting summaries to enhance leadership visibility.

Skills & Attributes for Success

• Highly organized and detail-oriented

• Strong systems thinker with a process improvement mindset

• Comfortable managing multiple priorities in deadline-driven environments

• Analytical and data-driven

• Ability to work effectively with senior leaders and cross-functional teams

• Collaborative and team-oriented

Ideally, you’ll also have

• 7-8 years of experience in communications, business operations or a related field

• Bachelor’s degree required; advanced degree preferred

• Strong project management and organizational skills

• Experience supporting cross-functional initiatives in complex organizations

• Familiarity with engagement analytics and reporting tools

• Strong written and verbal communication skills

• Ability to influence and collaborate across multiple stakeholders

What we look for

This role is ideal for a highly organized, analytically minded communications professional who thrives in fast-paced environments and brings structure, clarity and insight into complex initiatives .

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $99,300 to $185,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $119,100 to $210,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .