Job Information
Sensata Technologies, Inc. Customer Program Manager in Troy, Michigan
The Customer Program Manager is responsible for managing the customer product portfolio to ensure customer expectations are met and exceeded and to grow revenue and profitability for the North America Automotive business. The Customer Program Manager will work alongside a cross functional team including Sales, Program Management, Customer Service, Product Management and others to manage a variety of activities across the entire product lifecycle with Sensata’s customers. This role requires Automotive experience working with major North America OEMs.
General Responsibilities
Leads multiple project activities throughout project lifecycles to ensure completion within the defined scope, quality, time and cost constraints
Work closely with cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiative
Develop and control deadlines, budgets and activities
Apply change, risk and resource management
Resolve projects’ higher scope issues
Assess program strengths and identify areas for improvement.
Ensure goals are met in areas including customer satisfaction and team member performance
Implement and manage changes and interventions to ensure project goals are achieved
Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
Producing accurate and timely reporting of program status throughout its life cycle
Analyzing program risk
Experience / Qualifications
A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Additional Responsibilities:
Develop, influence, and consolidate Customer Product Roadmaps with the Product, Engineering, and Program Management teams
Work directly with Sensata’s customers to present material, collaborate, and gather voice of customers. This includes major North America Automotive OEMs.
Develop Subject Matter Expertise in customer supplier related processes and procedures
Enable effective Change Management with Sensata’s customer base
Oversee Product Lifecycle Management and Service Management
#LI-SK1
Base Salary Range:
$109,120.00 - $150,040.00
At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.
Smarter Together
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.
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Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Diversity Statement
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf