Job Information
Insight Global Director, IT Service Delivery in Tredyffrin, Pennsylvania
Job Description
Insight Global is seeking a Director of IT Service Delivery, for a full-time opportunity with a Managed IT Services Provider in the Wayne, PA area. This person will Direct 6 Service Desk pods (approximately 6-20 resources per pod), along with an off-shore L1 team that support a wide array of clients. This Director will continue to improve on processes and procedures for the Service Desk, and will also build relationships with clients directly. They will own the execution and continuous improvement of IT service delivery across client environments, ensuring services are delivered consistently, efficiently, and in alignment with service level agreements (SLAs), KPIs, and contractual commitments. Additionally, this Director will monitor service performance metrics and operational data to proactively identify risks, recurring issues, and service gaps.
Occasional travel to client sites and other offices will be part of this role.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
7+ years experience in the Managed IT Services space
Director level experience overseeing MSP Service Desk operations
Strong client interaction/de-escalation skills
ConnectWise experience
Experience managing both on-shore and off-shore teams
Experience managing/directing teams of 20+