Job Information
Robert Half Customer Service Representative in Torrance, California
Description We are looking for an experienced Customer Service Representative to join our team on a contract basis in Torrance, California. In this role, you will manage customer inquiries, process orders, and provide exceptional service to ensure client satisfaction. This position offers an opportunity to contribute to the wood and furniture manufacturing industry by supporting customers through effective communication and problem-solving.
Responsibilities:
• Respond to inbound customer inquiries via phone and email with professionalism and efficiency.
• Process customer orders accurately, ensuring all details are entered into the system correctly.
• Address and resolve customer concerns, providing solutions or escalating issues when necessary.
• Maintain a thorough understanding of company products and services to assist customers effectively.
• Collaborate with internal teams to ensure timely order fulfillment and problem resolution.
• Handle both inbound and outbound calls to support customer needs and follow-up on inquiries.
• Document customer interactions and maintain records for reference and quality assurance.
• Provide a positive customer experience by demonstrating patience, empathy, and a commitment to service excellence. Requirements • Minimum of 2 years of experience in a customer service or call center role.
• Proficiency in handling inbound and outbound calls with a customer-focused approach.
• Strong skills in order entry and maintaining accurate records.
• Excellent communication abilities, both verbal and written.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Familiarity with the wood and furniture manufacturing industry is a plus.
• Problem-solving skills with a proactive attitude toward resolving customer issues. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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