Job Information
Manulife Workday Business Analyst & Test Lead in Toronto, Ontario
The Business Analyst on the PeopleComms Technology team plays a critical role in enabling Culture, Talent, and Development solutions across the enterprise. This role partners closely with the Enablement Lead and works cross-functionally with HR stakeholders, Engineering, Architecture, UX, and Product teams to translate business needs into scalable, high-quality technology solutions.
This individual brings a strong grounding in business analysis practices, experience within the HR domain, and a passion for improving colleague experiences through modern digital platforms.
Experience with Workday Core HCM, Learning, and Talent modules is strongly preferred. Experience with EdCast or Cornerstone is considered an asset.
Position Responsibilities
Business Analysis and Requirements Management
Interpret, document, and validate business, functional, and technical requirements.
Research and document issues related to workflows, procedures, and business processes.
Translate business and user needs into Epics, Features, and User Stories.
Conduct requirements review sessions and manage changes using standard governance and control processes.
Interpret and document technical functional requirements in collaboration with technical teams.
Solution Design and Delivery Enablement
Partner with Engineering and Architecture teams to create detailed system and data flow diagrams for current and future-state solutions.
Coordinate recommended process changes, product enhancements, and implementations, including the development of test plans.
Facilitate design and solutioning sessions with project and delivery teams.
Evaluate and recommend technology solutions aligned with business priorities and industry leading practices.
Collaborate with development teams to ensure successful implementation of enhancements or new capabilities.
Testing and Quality Assurance
Define acceptance testing frameworks and quality standards.
Translate user stories and use cases into test conditions and expected results.
Support product, performance, and user acceptance testing activities to ensure business outcomes are met.
User Experience and Product Optimization
Collaborate with UX and UI designers to improve overall user experience.
Conduct user research, interviews, and usability testing to gather insights and feedback.
Plan, execute, and analyze A/B tests to assess the impact of changes or new features.
Recommend experience and functionality enhancements based on data and user feedback.
Insights, Analytics, and Market Awareness
Analyze data to identify trends, insights, risks, and improvement opportunities.
Conduct regular evaluations of product performance against goals and benchmarks.
Perform market and industry research to understand emerging trends, user needs, and the competitive landscape.
Prepare and present reports, insights, and recommendations to business and technology stakeholders.
Stakeholder Partnership
Act as a key liaison between HR business stakeholders and technical delivery teams.
Facilitate clear, timely communication across the project lifecycle.
Build trusted relationships across a broad range of functions and leadership levels.
Required Qualification:
Experience and Knowledge
Strong understanding of business analysis principles, methodologies, and tools.
Demonstrated experience supporting complex enterprise technology solutions.
HR domain experience strongly preferred.
Experience with Workday Core HCM, Learning, and Talent modules is an asset.
Familiarity with EdCast or Cornerstone is considered an asset.
Understanding of system design, analysis, and user testing practices.
Familiarity with Agile and modern software development methodologies.
Experience working with enterprise-level systems and platforms.
Capabilities
Advanced problem-solving and critical thinking skills.
Ability to independently analyze, interpret, and validate complex and evolving information.
Strong communication and facilitation skills.
Ability to manage multiple priorities in a fast-paced environment.
Proven ability to cultivate productive, trust-based stakeholder relationships.
Decision Authority and Autonomy
Leads projects or workstreams independently and contributes to planning activities.
Acts as a subject matter resource within their area of expertise.
Works with minimal guidance and exercises sound judgment.
May coordinate or influence small cross-functional teams to deliver outcomes aligned with broader objectives.
Core Skills
Business Analysis
Agile Delivery
Workflow and Process Design
Stakeholder Management
Data Analysis and Insight Generation
Technical and Functional Documentation
User-Centered Design Collaboration
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
The role being advertised is an existing vacancy.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Referenced Salary Location
Toronto, Ontario
Modalidades de Trabajo
Híbrido
Salary range is expected to be between
$86,100.00 CAD - $136,100.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
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