Job Information
TEKsystems ServiceNow Developer in Toronto, Ontario
Description
One of TEKsystems' financial services customers is looking for an experienced ServiceNow Developer with deep expertise in Service Mapping, ITOM, Configuration Management, and Service Relationships. The ideal candidate will be responsible for designing, developing, and maintaining ServiceNow service maps and relationships from Configuration Item (CI) to Business Services, ensuring alignment with organizational standards, security requirements, and development best practices. This role collaborates closely with other ServiceNow development labs and teams to implement a Common Service Data Model (CSDM) and integrates service mapping outputs across multiple modules to drive operational intelligence and service-aware IT operations.
Key Responsibilities
• Design, develop, and maintain Service Mapping definitions and patterns to accurately model business services and their dependencies.
• Manage configuration item (CI) relationships from infrastructure and applications to business services, ensuring service maps are accurate, up to date and service aware. Working with the CMDB team to ensure configuration items and the discovery process are accurate for service mapping requirements.
• Collaborate with other ServiceNow development teams to implement and maintain the Common Service Data Model (CSDM) across ITOM, ITSM, ITBM, and other modules.
• Work with module developers (Incident, Change, Problem, Event Management, ITBM, etc) to integrate service mapping outputs into other processes and reports.
• Troubleshoot, optimize, and maintain existing service maps and related CI relationships for accuracy and performance.
• Provide technical guidance and mentoring to junior developers in Service Mapping best practices.
• Participate in design and code reviews to ensure high-quality, maintainable solutions
• Document all service mapping patterns, development work, and integrations in accordance with IT governance policies.
• Stay current with ServiceNow platform updates, ITOM capabilities, and Service Mapping innovations to drive continuous improvement.
Skills
Development, ServiceNow, service mapping
Top Skills Details
Development, ServiceNow, service mapping, ITOM
Additional Skills & Qualifications
Preferred Skills
• Expertise integration ServiceNow with external monitoring, asset and discovery tools.
• Understanding of service-level metrics, SLOs/SLIs, SLAs and how they tie to service mapping.
• Familiarity with DevOps pipelines for ServiceNow and change control automation.
• Experience with cloud-based services and hybrid IT environments.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Toronto, ON.
Pay and Benefits
The pay range for this position is $65.00 - $78.00/hr.
Workplace Type
This is a hybrid position in Toronto,ON.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.