Job Information
Manulife Senior Platform Reliability Engineer - Global AI Platform in Toronto, Ontario
As a Senior Platform Reliability Engineer, you will be responsible for monitoring, analyzing and optimizing software architecture and maintaining software environment to best support testing and deployment in continuous integration/continuous delivery environment.
Position Responsibilities:
Provides reliable and scalable platform experience to the Global AI Platform Users
Responsible for monitoring, analyzing, optimizing and maintaining software environment to best support testing and deployment in continuous integration/continuous delivery environment.
Develop self-service capabilities, AIOps/MLOps/GitOps/CI/CD pipelines, and operational automations (provisioning, upgrades, backups).
Manage clusters, networks, storage, and policies via Terraform/Ansible; prevent configuration drift.
Enforce identity/RBAC, secrets management, supply chain security, and regulatory controls; collaborate with risk and audit.
Optimize resource usage, plan capacity, control spending (rightsizing, autoscaling, reservations/spot).
Safe rollouts, progressive delivery, and policy-as-code guardrails.
Resolves persistent platform issues when surfaced by technical support teams
Provides performance enhancements through automation and pushes for enhanced reliability of platform to support product development
Delivers resilient and scalable applications, with a focus on continuous delivery and operational insight
Collaborates with platform and software engineers, platform reliability engineers, Product Owners, and engineering leadership to uncover pain points and opportunities to accelerate the delivery of new value through software
Investigates new platform solutions to enhance service delivery experience
Resolves persistent platform issues when surfaced by technical support teams
Delivers good user experience to other engineers, with a focus on self-service and continuous delivery
Addresses incidents and problems, with rotational accountability for on-call support
Required Qualifications:
Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
Understanding of software development lifecycle
Understanding of how technology supports Manulife business strategy
Deep understanding of DevOps principles, prioritizes platform over products
Attends advanced training sessions and is certified on multiple domains of expertise
Demonstrates all core skills, and good interpersonal skills for the role
Good working and background knowledge of area of practice
Use and combine knowledge of the discipline and the market to formulate the right approach
Participates in functional demos utilizing new tech; designs own control structures
Sees actions partly in terms of longer-term goals
Understands the corporate climate & culture
Strong knowledge of the business
Experience with virtual infrastructure, CICD tools such as Jenkins, Github, TeamCity etc.
Experience in languages such as Python, Java, JavaScript, .NET, HTML5, CSS3, Swift and/or similar technologies
Understanding of systems monitoring tools and analytics (New Relic, MoogSoft, xMatter, etc.)
Experience with Cloud Foundry and other components supporting a highly-automated global engineering platform
Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods
Constantly learns from both success and failure
Experience with open-source technologies preferable
Good organizational and problem-solving abilities that enable you to manage through creative abrasion
Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
Experiments with emerging technologies and understanding how they will impact what comes next.
Required Qualifications:
Bachelor’s in Computer Science/Engineering or equivalent experience (not strictly required if skills demonstrated).
5–8+ years in DevOps/Platform Engineering or Production Operations (8+ preferred for senior level).
Proficiency in Python and/or Java/Scala/TypeScript for backend services and automation.
Hands on experience with Azure, Kubernetes, containers, CI/CD, and observability stacks.
Strong understanding of LLM systems, retrieval architectures, embeddings, vector stores, prompt/tool orchestration, and agent workflow fundamentals.
Expertise in API design, asynchronous workflows, concurrency, reliability engineer concepts (SLOs, error budgets), and performance tuning.
Familiarity with security, governance, and compliance for AI/data systems (authN/authZ, data protection, audit logging, model governance).
Proven track record operating large scale distributed systems and running on call.
Ability to collaborate across global teams and translate business needs into platform capabilities and operational SLAs.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
The role being advertised is an existing vacancy.
Acerca de Manulife y John Hancock
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Referenced Salary Location
Toronto, Ontario
Modalidades de Trabajo
Híbrido
Salary range is expected to be between
$113,000.00 CAD - $163,000.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
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