Job Information
American Express Senior Manager - Dining Platforms & Product Benefits in Toronto, Ontario
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Dining Product Strategy & Growth
Lead the Canadian strategy and market expansion of the Dining platform.
Own and execute a three-year roadmap for “Dining as a Product,” driving Cardmember engagement, penetration, and operational efficiency.
Develop scalable, competitive growth strategies informed by market trends and performance insights.
Partner with global and enterprise teams to enhance platform capabilities and go-to-market execution.
Restaurant & Industry Partnerships:
Manage and grow a pipeline of high-value restaurant and chef-owner partners.
Oversee day-to-day management and performance optimization of key partners, including curated access and programming.
Lead priority industry partnerships to drive brand differentiation and enterprise value.
Serve as relationship owner for designated external partners
Business Performance & Analytics:
Accountable for Dining platform performance in Canada.
Develop and manage KPI dashboards across partner growth, engagement, and financial performance.
Leverage analytics to optimize strategy, forecast impact, and inform investment decisions.
Cross-Functional Leadership & Execution:
Partner with Product, TLS, Experience, GMS, Legal/Regulatory, Marketing, and PSV to deliver scalable capabilities and premium dining access.
Lead launch of new capabilities and operational improvements across partner and diner experiences.
Manage budget planning and ensure disciplined resource allocation.
People Leadership:
Lead, coach, and develop a high-performing team.
Foster a culture of accountability, collaboration, and results in a matrixed environment.
Qualifications:
3 years of experience leading high-performing teams.
Strong strategic thinking, financial acumen, and analytical capability.
Experience scaling product/platform initiatives in complex, matrixed environments.
Proven ability to influence cross-functional stakeholders and drive results.
Strong project management and prioritization skills.
Deep understanding of industry trends and competitive dynamics.
Qualifications
Hiring Range: $100,000 to $150,000 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
The job posting is for an existing vacancy.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Marketing
Primary Location: Canada-Ontario-Toronto
Schedule Full-time
Req ID: 26004272