OneMain Financial Jobs

Please note that this role is located in Toronto, and will require a vehicle to travel to multiple site locations in Toronto, Mississauga and Concord. This role would require a vehicle to travel. The hours of work vary between 8:00 am – 5:00 pm, 8:30 am – 5:30 and occasionally 10:00 am - 7:00 pm.

The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy production and finish work, operation of a mail centre, maintaining billing logs and reports. The Field Support Rep may also assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers, copiers, and fax machines) at customer locations or remotely with a focus to maximizing uptime, utilization, and optimization and user satisfaction while minimizing costs. The position supports the region's Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Management Services locations. Responsible for supporting operational objectives at all existing customer sites within a geographic territory. Must be able to report to and work at various Managed Services client locations within the Calgary Area based on business needs and as scheduled.

RESPONSIBILITIES:

• Assist Site Manager or Supervisor in offering suggestions for improvements to new or existing processes and procedures

• Assist in the training of new and existing employees

• Maintain accurate, complete, and up‑to‑date Site Procedure Guides, forms, logs, and other site materials

• Collect data for the completion of the monthly management report as directed by the Site Manager/Supervisor

• Identify issues related to pricing and orders

• Complete site reports and other required paperwork

• Order paper, toner, and other office supplies

• Work independently or as part of a larger team as required

• Manage all aspects of the Ricoh-provided services in the absence of the Site Manager/Supervisor

MAILROOM:

• Process all incoming and outgoing mail

• Perform mailroom functions such as sorting, filing, packaging, and processing shipments for delivery to multiple locations

• File and label documents and other material for storage and retrieval

• Handle shipping and receiving, including the movement of boxes or equipment

• Provide courier service for pickup and delivery of mail and copy jobs, on campus and offsite

COPY:

• Assist in the Copy Centre and perform all tasks required for the completion of copy requests

• Use copiers, scanners, binding equipment, folders, laminators, etc.

• Assist in coordinating work assignments to meet deadlines and service deliverables

• Perform basic troubleshooting on all equipment within the Ricoh Centre

RECEPTION:

• Courteously meet and welcome customers and visitors

• Answer, screen, and direct all incoming calls

• Assist visitors with visitor badges if applicable

• Manage meeting room schedules

• Ensure the reception area is tidy and presents a professional image

• Perform administrative support tasks as required

PRINTER TECH SUPPORT:

• Deliver agreed levels of service (as defined in customer SLA) and work closely with the Help Desk to manage service issues and escalations

• Troubleshoot and assist with printer-related and non‑printer issues (drivers, network, operating system) through onsite or remote support

• Provide first-response troubleshooting for print-related issues

• Fix printer issues and/or escalate to appropriate Ricoh channels

• Provide basic training support for end‑user requests

• Collect, analyze, and report on KPIs and provide trend analysis with recommendations

• Provide support for the Supervisor/Service Delivery Manager

• Perform other duties as assigned

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent work experience

• Minimum 1 year of experience working in a mailroom or copy centre

• Experience using shrink‑wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators, and related equipment

• Previous service, support, technical, or operational experience with customers

SKILLS:

• Excellent interpersonal skills with the ability to build business relationships quickly

• Strong self‑motivation to drive results

• Working knowledge of scanning, networking, and printing technologies

• Ability to assess situations and act with urgency

• Ability to multitask in a fast‑paced environment and prioritize objectives

• Excellent verbal and written communication skills

• Proficiency with Microsoft Office

• Ability to lift 30+ lbs as needed

• Professional appearance at all times

• Ability to report to and work at various Managed Services client locations within the Calgary area based on business needs

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.

• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.