Job Information
Manulife Product Analyst, Residential Lending in Toronto, Ontario
Reporting to the Head of Product, Residential Lending, the Product Analyst plays a critical role in supporting the delivery, evolution, and performance management of Manulife Bank’s Residential Lending products, programs, and strategic initiatives. This role partners closely with Product Managers and cross‑functional teams to bridge strategy and execution—providing strong analytical support, business case development, User Acceptance Testing (UAT), and executive‑level reporting.
This role is ideal for a highly analytical, detail‑oriented professional who is comfortable working across data, systems, and stakeholders, and who takes pride in producing high‑quality analysis, models, and presentations that support sound decision‑making.
Position Responsibilities:
Business Analysis & Strategic Support
Support the development of business cases, including financial analysis, assumptions, benefits articulation, and risk considerations
Conduct business and data analysis to support product enhancements, campaigns, policy changes, and strategic initiatives
Gather, document, and validate business and user requirements, ensuring alignment with product strategy and intended outcomes
Prepare analysis and materials to support product governance, leadership reviews, and investment decisions
Reporting, Insights & Executive Readouts
Support the preparation of Monthly Business Reviews (MBRs) and Quarterly Business / Board Reviews, ensuring materials are accurate, insightful, and executive‑ready
Build and maintain user‑friendly Excel models to analyze product performance, financial impacts, adoption trends, and scenario outcomes
Develop clear, concise, and visually compelling PowerPoint presentations that translate complex analysis into decision‑ready insights for senior leaders and executives
Ensure reporting outputs are consistent with agreed definitions, assumptions, and governance standards
Proactively identify trends, risks, and opportunities and surface insights to Product Managers and leadership
User Acceptance Testing (UAT) & Launch Support
Support User Acceptance Testing (UAT) for product launches, pricing changes, campaigns, and enhancements
Develop UAT plans, test cases, and scenarios in partnership with Product Managers, Technology, Operations, and business stakeholders
Coordinate test execution, defect tracking, triage, and resolution to ensure solutions meet business requirements
Support launch readiness by validating business rules, operational processes, advisor impacts, and downstream dependencies
Product Delivery & Ongoing Support
Partner with Product Managers and cross‑functional teams (Technology, Operations, Digital, Sales, Marketing, Risk, and Finance) to support product delivery and change initiatives
Assist with campaign execution, product updates, and post‑launch monitoring
Maintain and update product documentation, requirements, and supporting materials
Contribute to continuous improvement initiatives by identifying opportunities to simplify processes and improve advisor and customer experience
Stakeholder Collaboration
Act as a key point of coordination across Product, Technology, and business teams during analysis, testing, and delivery phases
Support strong communication and alignment by translating technical and business concepts into clear, actionable outputs
Ensure deliverables are completed on time and to a high quality standard
Required Qualifications:
3–5 years of experience in Product Analysis, Business Analysis, or Financial Services roles
University degree in Business, Engineering, Marketing, or a related field (MBA preferred or equivalent experience considered)
Experience supporting product launches, campaigns, or change initiatives in a regulated environment
Hands-on experience with User Acceptance Testing (UAT), including test planning, execution, and defect management
Strong analytical skills with experience supporting business cases and financial analysis
Advanced proficiency in Excel, including building structured, user friendly models and scenario analysis
Strong PowerPoint skills, with the ability to create clean, visually appealing, executive ready presentations
Ability to synthesize complex data into clear insights and recommendations
Strong communication, organization, and stakeholder management skills
Comfortable working in a fast paced, cross functional environment
Preferred Qualifications :
- Residential lending or mortgage experience preferred
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Referenced Salary Location
Toronto, Ontario
Modalidades de Trabajo
Híbrido
Salary range is expected to be between
$62,850.00 CAD - $104,750.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
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