Job Information
March of Dimes Canada Philanthropy CRM Specialist in Toronto, Ontario
Philanthropy CRM Specialist - (FT) - Toronto, ON
You’ll feel great about a career with March of Dimes Canada
At March of Dimes Canada, our collective work matters . As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.
Purpose : Champion equity. Empower ability.
Vision: An inclusive, barrier-free society for people with disabilities.
Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.
The opportunity
Reporting to the Senior Manager, Digital Marketing, the Philanthropy CRM Specialist is responsible for supporting the effective use of the Salesforce Philanthropy CRM and related databases across the Philanthropy & Partnerships team and as needed, the broader organization. This role ensures accurate data, timely reporting, and reliable business support to enable fundraising performance, leadership decision-making, and campaign execution.
This role works closely with the IT Digital Product & Platforms team (who maintain, optimize, and enhance Salesforce as a broader core enterprise platform), to translate fundraising needs into scalable technical solutions.
Responsibilities
CRM Support & Administration
Within the broader Salesforce enterprise platform, serve as the primary CRM (Salesforce) administrator and subject matter expert for the Philanthropy team.
Provide the team with day-to-day end-user support including issues triage, troubleshooting, onboarding, and data analysis.
Maintain and enforce Philanthropy and CRM (Salesforce) team data standards, workflows, documentation, including standard operating procedures, data protocols, and governance guidelines.
Manage Philanthropy team user access and permission requests in coordination with IT
Data Management, Reporting, and Analytics
Design reports and dashboards to provide valuable insights and analytics to the team, supporting fundraising performance, KPIs, and leadership reporting
Deliver recurring and ad hoc data extracts and data imports for Philanthropy and other internal stakeholders.
Ensure data integrity, accuracy, and consistency through regular audits, validation processes, and correction actions across the Philanthropy CRM and other digital fundraising platforms.
Support financial reconciliation processes and reporting requirements in collaboration with Finance.
Campaign & Fundraising Enablement
Support Salesforce readiness for the comprehensive campaign, including donor pipelines, moves management, proposals, and stewardship tracking.
Provide the team with expertise in using:
CRM to enhance donor relationships and improve engagement strategies for leadership giving, mass marketing, and digital fundraising
CRM tools to support the planning and execution of fundraising events
Cross-Functional & Platform Collaboration
Partner closely with IT to manage system enhancements, integrations, releases, and governance.
Contribute to enterprise Salesforce initiatives as the Philanthropy subject matter expert.
Coordinate with external vendors or consultants on Philanthropy related CRM (Salesforce) initiatives.
Translate Philanthropy business needs into clear technical requirements and collaborate on solution design and implementation.
Training & Continuous Improvement
Develop and maintain Philanthropy team’s CRM (Salesforce) training materials, user guides, and change communications.
Support onboarding and ongoing training of Philanthropy staff
Identify opportunities to improve processes, reporting, and system efficiency.
Contribute to ongoing system optimization as MODC grows and evolves
Stay current on Salesforce releases, non-profit CRM and data best practices, and the evolving fundraising sector.
Key Areas of Impact
This role directly enables:
Staff CRM onboarding and adoption
Fundraising performance and campaign execution
Accurate and timely leadership and Board reporting
Data-driven decision-making
System reliability and user confidence
Alignment between philanthropy, IT, digital, and finance functions
Qualifications and experience
3 to 5+ years of proven experience as a CRM analyst or administrator, preferably Salesforce.
Demonstrated experience in data management, analysis, and dashboard creation.
Experience in project management and proven ability to prioritize tasks effectively to support multiple projects and deliver results within deadlines.
Experience in supporting fundraising and donor development.
Strong analytical, problem-solving, and communication skills.
Advanced Excel skills, including complex formulas, data transformation, and validation.
Understanding of the CRM (ideally Salesforce) data models, objects, relationships, workflows, and reporting is a great asset.
Attributes for Success
Highly organized and detail oriented.
Service-focused and responsive to team needs.
Comfortable translating between technical and non-technical stakeholders
Adaptable, collaborative, and solutions oriented.
Inspired by and aligned with MODC’s mission and commitment to accessibility and inclusion.
Important Details
- Hybrid work arrangement- Our office is located at 99 Duncan Mill Rd, Toronto
Salary: $56,632 - $70,790 per annum
Deadline: Please submit your cover letter and resume by May 8, 2026.
Questions about working at March of Dimes Canada?
Whether starting or advancing your career with us, you’ll feel great knowing that you’re:
Contributing to our important mission: creating real change for people with disabilities
Joining a leading national charity with a history of impact and a future full of possibility
Enjoying industry-leading employment incentives and benefits
Supported in your professional growth, development, and success
Included in our empathetic and supportive work culture
Learn more about why we’re a great employer at marchofdimes.ca/careers.
For general inquiries, you can reach us at recruitment@marchofdimes.ca
We value the health & safety of our employees
MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.
Need accommodations? We're here to help!
MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.
Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach
MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.