Job Information
WSP USA National Quality Operations Manager in Toronto, Ontario
What if you could redefine what’s possible? With us, you can.
You want purpose. Growth. Opportunity. People who get it. We are the home of ambitious, passionate, and innovative world shapers. With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers. We are Visioneers. We are WSP.
The Opportunity – A Role That Matters
In this role, you’ll shape the quality culture at WSP Canada by working directly with sector leaders, project teams, and embedded quality resources to drive consistency, continuous improvement, and client satisfaction at a national scale. You’ll influence how quality is embedded into project delivery, support strategic decision‑making, and help ensure our work consistently meets the high standards our clients expect.
This is a highly collaborative and visible role, offering the opportunity to influence quality outcomes across multiple sectors and complex projects nationwide.
Your Impact
In this role, you will:
Provide strategic quality advisory support to Sector Operations and Executive Leadership teams across Canada
Champion WSP’s Quality vision, mission, and objectives and promote alignment with the Quality Management System (QMS)
Analyse quality KPIs, audit results, and client satisfaction data to identify trends, risks, and improvement opportunities
Support sector‑specific quality plans, continuous improvement initiatives, and quality action planning
Influence project teams on quality risk management, documentation, and process compliance throughout the project lifecycle
Lead and contribute to national quality forums, monthly alignment meetings, and leadership reporting
Collaborate with HSSEQ teams, Client Program stakeholders, and embedded quality resources to support strategic initiatives
Monitor emerging industry standards and trends to inform quality strategy and innovation
Support audits, investigations, and root‑cause analyses as required
The Skills That Set You Apart
Bilingual in French and English (required)
Bachelor’s degree in Engineering, Quality Management, or a related discipline
At least 8 years of experience in quality management, including experience in a senior or advisory role
Strong knowledge of quality assurance and quality control systems, tools, and methodologies
Experience supporting complex, multi‑disciplinary or multi‑site projects
Proven ability to translate data and trends into practical, actionable recommendations
Strong communication and influencing skills, including experience engaging senior leaders
ISO 9001 Lead Auditor, Six Sigma, ASQ, or similar quality certification considered an asset
Compensation
Zone 1 (BC, AB, SK, NT, YT, NU): $110,600 – $146,500 CAD
Zone 2 (MB, ON): $100,900 – $139,000 CAD
Zone 3 (QC, NB, NS, PEI, NL): $99,900 – $133,600 CAD
Disclosure :
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organisational needs. The salary range provided in this job posting may be subject to change for business purposes.
Make Your Mark at WSP
If you’re ready to influence quality outcomes at a national level and help shape how excellence is delivered across Canada, we’d love to hear from you.
At WSP , we exist to shape communities to advance humanity.
It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.
At WSP , you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.
Join us.
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here (https://www.wsp.com/en-ca/corporate/ca/health-safety) .
Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. Full details here (https://www.wsp.com/en-ca/careers/notice-to-staffing-agencies) .