Job Information
Insight Global Help Desk Analyst in Toronto, Ontario
Job Description
Insight Global is looking for a Help Desk Analyst to join a Financial Services organization onsite in Toronto, ON. The successful candidate will serve as the primary onsite technical support contact, supporting approximately 40-50 users. This role focused on hands-on hardware support, laptop deployments, and assisting users with daily technical issues. Other duties and responsibilities include:
Provide frontline technical support for end users, including troubleshooting hardware, software, and network issues
Perform laptop deployments for contractors and employees (following established processes, configure and deploy Windows devices)
Support meeting room technology, including setup, troubleshooting, AV issues
Manage and triage tickets, email requests, and Teams inquiries using ServiceNow or similar ticketing tools
Support general office IT needs, including desk setups, equipment moves, and resolving simple daily issues
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
1-2 years of relevant technical support experience
Knowledge of hardware components, operating systems, applications, and computer management
Ability to gather information, diagnose and analyze various complex technical issues and deliver technical solutions
Tech Stack: Microsoft Suite, ServiceNow, Confluence, AD, Microsoft MFA Knowledge and experience with Mac and Linux systems