Job Information
Manulife Global AI Platforms, Program Manager in Toronto, Ontario
The Program Manager, AI Platforms is accountable for end-to-end delivery of the Global AI Platforms roadmap , translating AI strategy and platform vision into measurable business value, scalable capabilities, and repeatable outcomes across the enterprise.
They will be accountable for how platform initiatives are planned, sequenced, governed, and delivered —ensuring that AI platform investments accelerate time to value, enable responsible innovation, and support the shift from project-led delivery to a product-led operating model .
The Program Manager works in close partnership with AI leaders, technology teams, AI governance and risk functions, and business stakeholders to ensure that Global AI Platforms are delivered as reliable, secure, and reusable enterprise capabilities. AI is treated as a value enabler , with success measured by efficiency, innovation, outcomes, and realized benefits.
The Program Manager reports to the Global Product Owner, AI Platforms, and plays a critical role in shaping how Manulife scales AI safely, efficiently, and globally.
Position Responsibilities:
AI Platform Program Leadership & Value Delivery
Own delivery of the Global AI Platform roadmap , ensuring alignment to enterprise strategy and the ambition to unlock significant AI-driven value.
Translate platform vision and technical capabilities into clear delivery plans, milestones, and outcomes tied to business value.
Maintain a strong value-delivery orientation , ensuring platform initiatives enable measurable improvements such as faster time-to-market, reduced delivery friction, cost optimization, and increased efficiency.
Drive prioritization decisions based on enterprise impact, reuse potential, and scalability , not local optimization.
Integrated Delivery & Execution
Manage delivery of the Global AI Platform as a foundational enterprise capability , shifting the organization from isolated AI initiatives to cohesive, scalable, product-led execution .
Lead delivery of golden pathways across highly interconnected AI platform domains —including agent orchestration, integrated AI delivery, and automated governance—ensuring they evolve as a single, coherent system rather than isolated solutions.
Accelerate the transition from idea to impact , enabling teams to move from intent to production faster by reducing friction, standardizing patterns, and embedding AI-native delivery practices.
Partner deeply with engineering, architecture, and product leaders to reshape how AI solutions are built , ensuring platform capabilities are composable, reusable, and continuously improving through InnerSource contribution.
Drive delivery excellence by ensuring solutions built on the platform are enterprise-ready by design —secure, resilient, performant, and governed—so teams can innovate at speed without re-solving foundational concerns.
Actively surface and resolve systemic constraints —technical, organizational, or process-related—that limit scale, throughput, or value realization.
Establish delivery rhythms, metrics, and feedback loops that emphasize outcomes over outputs , focusing on adoption, reuse, developer productivity, and measurable business impact.
Enable a step-change in execution maturity by embedding learning, iteration, and continuous improvement into how AI platform capabilities are delivered and evolved.
Technical Fluency & AI Enablement
Bring strong technical fluency across AI platforms, creator tooling, agent-based architectures, and modern cloud-native delivery to effectively steward a development platform that enables others to build AI‑first applications .
Understand the end-to-end AI application development lifecycle —from intent and design through build, deployment, governance, and operations—so platform capabilities are shaped around real creator and business needs.
Act as a translator between platform contributors and consuming teams , ensuring platform abstractions, APIs, and tooling accelerate development rather than introduce friction.
Champion and operationalize an InnerSource development model , enabling teams across segments and functions to contribute to, extend, and reuse shared AI platform capabilities.
Establish clear contribution patterns, standards, and feedback loops so the platform evolves through community-driven improvement while maintaining enterprise consistency and quality .
Enable a growing population of AI creators —from professional developers to advanced business technologists—by reducing cognitive load and embedding best practices into the platform by default.
Stay current on emerging AI development paradigms (e.g., agent frameworks, orchestration, AI-assisted development) and apply them pragmatically to improve developer productivity and solution quality.
Reinforce the platform’s role as a force multiplier , where AI and automation collapse the gap between intent and implementation, enabling teams to deliver high-quality, governed AI solutions faster and at scale.
Governance, Risk & Responsible AI
Ensure platform delivery aligns with Responsible AI, security, privacy, and risk management standards , partnering with centralized governance teams.
Support the vision of “governance as an enabler” by embedding pathway that by design enable controls, evidence, and compliance into delivery processes.
Ensure the “safe path is the fast path” by enabling teams to innovate confidently within standardized guardrails.
Operating Model & Change Leadership
Shift to a product-led, InnerSource operating model , enabling teams to build locally and scale globally.
Promote reuse, shared ownership, and contribution to common platform capabilities.
Drive transparency through clear communication, outcome-focused reporting, and disciplined program governance.
Act as a visible change leader, helping teams navigate ambiguity while maintaining delivery momentum.
Qualifications:
Experience
Experience leading complex, cross-functional programs within large, regulated, or global organizations.
Experience delivering internal development platforms or shared enterprise capabilities , preferably involving AI, data, or cloud technologies.
Hands-on experience working with AI-enabled or data-driven initiative , in close partnership with technology teams.
Demonstrated success driving programs with a clear value realization focus , not only delivery of outputs.
Capabilities
Understanding of AI platform concepts , including agents, orchestration, governance, and lifecycle management.
Ability to translate strategic AI vision into executable delivery plans .
High level of comfort operating in transformational environments.
Excellent stakeholder management and influencing skills.
Leadership Attributes
Passion for new and emerging technologies , especially AI, paired with pragmatic delivery discipline.
Enterprise mindset focused on scale, reuse, and sustainable value creation .
Credible, trusted delivery leader who brings structure, clarity, and momentum.
Change agent who can align diverse teams around a shared platform vision and outcomes.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
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Referenced Salary Location
Toronto, Ontario
Modalidades de Trabajo
Híbrido
Salary range is expected to be between
$113,000.00 CAD - $163,000.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
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